Customer service representative

Customer Service Associate - Remote Are you ready to be the pivotal voice of a leading, innovative brand? Partner with our dedicated recruitment team to gain exclusive access to this 100% remote Customer Service Associate opportunity. We are seeking a proactive professional to deliver exceptional experiences to a diverse network of providers, distributors, and patients. If you thrive in a supportive, growth-focused environment where your problem-solving skills directly impact client success, this is your next career step.

How You Will Make an Impact

• Master the order-to-delivery process, driving efficiencies and quickly resolving any discrepancies to ensure a seamless customer journey.
• Process sales orders meticulously and expedite resolutions, serving as the crucial link between internal teams, warehousing, and transportation providers.
• Communicate vital product information, pricing, and tracking details with empathy, clarity, and professionalism.
• Streamline operations by establishing documented processes and managing card payment processing within established timeframes.
• Collaborate cross-functionally on continuous improvement projects to optimize the overall service experience.

What You Bring to the Team

• 2+ years of experience navigating Order Entry software and the Microsoft Office suite.
• Demonstrated ability to capture, analyze, and resolve complex inquiries with exceptional verbal and written communication skills.
• Demonstrated organizational and time-management capabilities with meticulous attention to detail.
• Preferred: Proficiency (English/Spanish/French Canadian) is highly desirable to support our diverse clientele.

Experience a streamlined application process expertly managed by your dedicated team. We champion your application, provide timely feedback, and offer ongoing support to ensure a positive experience as you advance your career.

Apply today & help shape the future of exceptional client support!

salary: $22 - $23.6 per hour
shift: First
work hours: 9 AM - 5 PM
education: Bachelors

Responsibilities

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Skills

• Customer Service Rep
• Remote Customer Support
• Order Entry
• Bilingual (Spanish/French)
• Order to Delivery
• Client Success
• B2B Customer Service
• Logistics Support
• Master Data Setup
• MS Office

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.