Customer Service Certified Nurse Assistant Ambassador

Job Description

Job Description

Blumenthal Health & Rehabilitation Center in  Greensboro, NC is seeking a qualified candidate to join our growing team as the  Customer Service C.N.A. Ambassador.  This position is full-time with the hours of 12:00pm-8:00pm to include every other weekend.

The Customer Service CNA Ambassador serves as the facility’s ambassador for resident and family satisfaction by providing exceptional customer service, building meaningful relationships, addressing concerns proactively, and ensuring every resident and responsible party (RP) experiences  Care Beyond Compare . The ambassador promotes a culture of service excellence, advocates for resident rights, and assists with service recovery initiatives to improve quality outcomes and facility reputation. The position is non-clinical and also supports admission transitions, conducts rounds, tracks grievances, follows up on concerns, and identifies trends to help leadership improve care delivery, retention, and satisfaction scores.

What We Offer

• Competitive pay commensurate with experience

• Excellent Health Benefits (Medical, Dental, Vision)

• 401(k), Flexible Spending Account, & Other Elective Benefits Available

• Paid Time Off (PTO) for Full-Time Employees

• Career Growth Opportunities

• Daily Pay Available

What You'll Do

• Greet and assist residents, families, and visitors; serve as facility ambassador

• Conduct daily customer service rounds and document feedback

• Investigate and resolve concerns, complaints, and grievances in collaboration with department leaders

• Ensure timely follow-up and communication of resolutions

• Support admissions by welcoming new residents and families and orienting them to facility services

• Maintain grievance logs and track trends for QAPI reporting

• Coordinate care conferences and service recovery actions as needed

• Educate staff on customer service expectations and communication practices

• Promote resident rights and advocate for resident dignity and preferences

• Assist with satisfaction surveys and reputation management initiatives

What You Need

• Current North Carolina Certified Nursing Assistant (CNA) certification in good standing.

• High school diploma or equivalent; healthcare or long-term care experience preferred.

• Excellent verbal and written customer service skills

• Exceptional interpersonal, conflict resolution, and communication skills

• Knowledge of SNF regulations and resident rights (preferred)

• Ability to handle sensitive situations professionally and confidentially

• Experience with documentation and tracking systems

• Strong organizational skills and attention to detail

• Ability to work independently or as part of a team.

• Computer proficiency in Microsoft Office and electronic medical record systems 

If you're looking to join an outstanding team of professionals where every day you can make a sincere difference in someone's life, we're looking for you!