Customer Account Coordinator

Customer Account Coordinator – Olympia, WA Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success. In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross‑functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast‑paced environment. Schedule: Monday – Friday | 7:30 AM – 4:30 PM PST (with flexibility as needed) Our Team At Georgia‑Pacific, we believe in empowering our employees and encouraging continuous learning. You’ll be part of a team that values collaboration, problem‑solving, and doing the right thing—even when no one's looking. Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly. What You Will Do Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution. Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish. Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed. Track and reconcile order‑related information, supporting light billing and payment tracking functions. Monitor and track customer inventory levels and shipment status using Excel or other internal tools. Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns. Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve. Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows. Who You Are (Basic Qualifications) 2+ years of customer service or operational experience in a fast‑paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service. Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure. Strong communication skills and the ability to build relationships across departments and with customers. Highly organized and detail‑oriented, especially in managing data and account accuracy. Willingness to work on‑site with occasional flexibility for travel based on business needs (up to 10%). What Will Put You Ahead Strong Excel skills (data entry, basic formulas, spreadsheet organization). Experience in order management, inventory coordination, or accounting‑related administrative work. Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS. Previous experience managing customer accounts and collaborating with sales, shipping, or production. Background in corrugated packaging, paper manufacturing, or related industrial B2B environment. For this role, we anticipate paying $25.00 – $28.00 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form. Our Benefits Medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aquí, or tu). #J-18808-Ljbffr