Incident Manager

Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.Job DescriptionKnowledge of COBIT, ISO 2000, or CMMIMinimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration ManagementAt least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced userKnowledge of the ITIL v3 service life cycle and ITSM best practicesPractical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projectsKnowledge of technology metrics, scorecard implementation, and project management best practicesITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, RemedyAnalytical and Communication skillsPlanning and Co-ordination skillsExperience with project managementExperience and desire to work in a management consulting environment that requiresQualificationsBasic Qualifications :-Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Additional Information**U.S. citizens and those authorized to work in the U.S. are encouraged to apply.We are unable to sponsor at this time.Note:-This is a Full-Time Permanentjob opportunity for you.Only US Citizen, Green Card Holder, TN Visa, GC-EAD,H4-EAD & L2-EAD can apply.No OPT-EAD & H1B Consultants please.Please mention yourVisa Statusin youremailorresume.SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Information Technology And Services