Commercial Operations Manager

Commercial Operations Manager

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Commercial Operations Manager is a commercial execution leader responsible for bringing process discipline, business visibility, and operational rigor to a complex, long-cycle sales environment. Reporting to the Director of Sales Strategy & Operations and working closely with Business Development leadership, this role translates systems, data, research, and cross-functional inputs into stronger commercial execution across Business Development and Partnerships. This is a hands-on operations role designed for a consultative sales environment where complex enterprise opportunities progress over extended sales cycles and require sustained engagement, strong information management, and coordinated execution. The Commercial Operations Manager helps ensure leadership has a clear view of the business, opportunities advance with appropriate structure and follow-through, and the team has the information, materials, and processes needed to operate effectively. Key areas of responsibility include pipeline governance and structured reviews, CRM reporting and data quality, Weekly and Monthly Business Review preparation, commercial data and research, sales-platform adoption and campaign support, proposal and RFP development, sales enablement, and coordination of cross-functional commercial initiatives. The role is expected to identify gaps, organize complex inputs, develop strong first-pass work, and help establish repeatable processes that improve execution and reduce reliance on informal knowledge and one-off effort. Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Support RFP responses, proposal development, contracting coordination, and related commercial projects by organizing contributors, developing first-pass content, maintaining process visibility, and preserving reusable knowledge.
• Improve the adoption and effectiveness of sales engagement, prospect-intelligence, and opportunity-sourcing platforms while supporting outreach campaigns, performance tracking, onboarding, and future BDR operating needs.
• Support pipeline visibility, business reviews, forecast interpretation, and executive reporting to help leadership understand opportunity movement, risks, priorities, and required actions.
• Maintain CRM processes, reporting dashboards, and data-quality standards while identifying information gaps and translating business needs into practical reporting, process, or system improvements.
• Gather and synthesize internal data, external research, account intelligence, and business inputs to support prospecting, opportunity strategy, presentations, case studies, partner materials, and other sales-enablement needs.

We're Excited if this is You!

Experience and Qualifications of the Role:

• 5+ years of progressive experience in Sales Operations, Revenue Operations, Commercial Strategy, Business Operations, or a closely related B2B function.
• Experience supporting complex, consultative, or long-cycle enterprise sales processes.
• Demonstrated impact on pipeline visibility, data quality, deal execution, operating discipline, or sales-team productivity.
• Advanced CRM proficiency, including dashboard creation, reporting, data management, pipeline governance, and business-requirements development.
• Experience preparing structured pipeline reviews, business-performance reporting, or executive-level commercial updates.
• Strong analytical, research, and writing skills, with the ability to translate information from multiple sources into clear business narratives and usable outputs.
• Experience supporting RFP, proposal, or other cross-functional commercial processes.
• Familiarity with sales-engagement, prospect-intelligence, data-visualization, proposal-management, or workflow-automation tools.
• Proven ability to manage multiple priorities, coordinate stakeholders, and move ambiguous assignments toward practical outcomes.
• Experience in a private equity-backed, high-growth, performance-driven, public-sector, utility, or similarly complex commercial environment is preferred.

Computer skills Needed to Perform the Job:

• CRM platform -- Advanced proficiency in pipeline management, dashboards, reporting, and data quality.
• Sales engagement and intelligence platforms -- Proficiency in campaign support, account research, activity reporting, and platform adoption.
• Microsoft Office Suite -- Expert-level Excel or Google Sheets skills and strong PowerPoint or Google Slides capabilities for analysis, performance reporting, and commercial-content development.
• Data visualization tools -- Experience developing dashboards and clear performance reporting.
• Collaboration and workflow tools -- Experience coordinating cross-functional work and maintaining shared information and deliverables.
• Preferred: Proposal automation or RFP response platforms
• Workflow automation tools for process design and operational efficiency
• Project management tools for cross-functional coordination and timeline management

Education:

• Bachelor's degree in Business, Marketing, Analytics, Information Systems, or a related field required.
• Equivalent professional experience in Sales Operations, Revenue Operations, or a comparable commercial execution function will be considered in lieu of a degree.

Competencies:

• Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Organizing - Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Can deal comfortably with more senior managers - can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can draft approaches likely to be seen as appropriate and positive.

Compensation and Benefits

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $98,720 - $148,080 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.