Field Service Technician I

Position Summary Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. They work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision. Responsibilities: Essential Duties Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians. Build and maintain a positive relationship with the customer. Manage the customer to meet or exceed expectations. Partner with Sales teams to grow business in assigned territory. Conduct accurate and timely repairs of precision surgical instruments. Manage all on‑site repairs, maintenance, and testing of assigned instruments and equipment. Diagnose errors or technical problems and determine proper solutions, requiring strong problem‑solving skills. Produce timely daily work orders. Update customer reports as needed. Cooperate with sales and technical teams to share information across the organization. Comprehend customer requirements and make appropriate recommendations. Perform regular maintenance and cleaning of work area and company equipment. Comply with applicable ISO and FDA regulations as stated in the Quality Manual. Embodied the Company’s Vision, Mission and Values. Other duties may be assigned. Expertise: Knowledge & Skills Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Mathematical skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs. Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Expertise: Qualifications-Experience/Training/Education/Etc Requires a high school diploma. Experience with machining or handling of delicate metal instruments is desirable. Requires clear communication to customers, colleagues, and management. Technical degree is desirable. Occasional overtime and changes in shift scheduling are required to suit customer needs. Computer knowledge is required. Physical Demands The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. Equal Opportunity Employer We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr B. BRAUN MEDICAL (US) INC