Service Desk Technician I

Greensboro, NC Full-timeThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently, and confidently through technology.We're looking for a Service Desk Technician I to provide first-level technical support for our clients and serve as the initial point of contact for incoming service requests.This role is ideal for someone who enjoys helping people, solving technical problems, and is building a career in IT support. Whether you've worked in a Service Desk environment, supported users internally, or are looking for an opportunity to apply your technical training in a professional setting, this role offers exposure to a wide variety of technologies, businesses, and support challenges.If you're the type of person who enjoys figuring things out, communicates well with others, and takes pride in helping people get back to work, we'd like to talk with you.What You'll DoServe as the first point of contact for client service requests by phone and ticketing systemTroubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applicationsAssist with user onboarding, account administration, software installation, and routine support requestsResolve issues whenever possible and escalate more complex problems appropriatelyProvide clear, professional communication throughout the support processDocument work performed and maintain accurate ticket records in ConnectWiseCollaborate with teammates to deliver a consistent client experienceWho Thrives HereYou'll likely succeed if you:Enjoy solving problems and approaching troubleshooting in a logical, methodical wayStay calm under pressure and can effectively prioritize competing requestsCommunicate clearly with both technical and non-technical usersTake ownership of your work and pay attention to details, including documentation and ticket updatesCan balance speed with quality in a fast-paced support environmentKnow when to continue working through an issue and when escalation is the right next stepGenuinely enjoy helping people and delivering a positive support experienceAre motivated to continue building your technical knowledge and skillsWhat We're Looking ForFoundational IT knowledge gained through hands-on support experience, IT coursework, technical training, certifications, or a combination of the aboveExperience or exposure to troubleshooting Windows workstations, Microsoft 365, basic networking, or common end-user technology issuesStrong customer service and communication skills, with the ability to explain technical concepts to non-technical usersA demonstrated interest in building a long-term career in IT support or managed servicesAbility to work onsite in our Greensboro officeBonus Points For:Help Desk, Service Desk, MSP, or technical support experienceExperience working in a ticketing systemCompTIA A+ or Network+Work EnvironmentFully in-office positionFast-paced support environment with a mix of phone and ticket-based supportParticipation in an on-call rotation (approximately one week every three months)CompensationBase salary: $40,000 - $50,000Eligible for profit sharingOvertime eligibility as applicableWhy ThinkTech?At ThinkTech, you'll gain hands-on experience supporting a wide variety of businesses, technologies, and real-world IT challenges. We invest in employee development through training, certifications, and continuing education, and you'll work alongside experienced teammates who are committed to helping each other learn and growPlus, you'll receive 16 hours of paid volunteer time each year to support causes that matter to you.Equal Opportunity EmployerThinkTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, natural hair or hairstyles, ethnicity, creed, color, sex, pregnancy, marital or familial status, sexual orientation, gender identity or expression, national origin or ancestry, veteran status, religion, age, disability, genetic information, or any other protected status.Reasonable accommodations are available for applicants with disabilities or sincerely held religious beliefs.Employment with ThinkTech is at-will.