Technical Support Specialist

Job Description

Job Description

Technical Support Specialist

Location: Greensboro, NC

Pay: $20.00–$24.00 per hour, based on experience

Position Type: Full-Time

Position Summary

We are seeking a Technical Support Specialist to provide phone, chat, and email support for customers with generator-related questions and technical issues. The ideal candidate will have strong mechanical aptitude , excellent customer service skills, and the ability to troubleshoot mechanical and electrical problems.

Direct generator experience is a plus but is not required. Candidates with experience in mechanical, electrical, automotive, HVAC, small engines, equipment repair, or other troubleshooting-related fields are encouraged to apply.

Key Responsibilities

• Provide technical support to customers through phone, chat, and email

• Troubleshoot generator-related mechanical and electrical issues

• Ask appropriate diagnostic questions to determine the source of a problem

• Walk customers through troubleshooting steps and possible solutions

• Respond to customer questions and technical concerns through email in a clear and professional manner

• Explain technical information in a clear and easy-to-understand way

• Navigate multiple computer screens and systems while assisting customers

• Document customer interactions, troubleshooting steps, and resolutions accurately

• Maintain professional and courteous communication with customers

• Learn generator products, components, and common technical issues

• Work toward resolving customer concerns during the initial contact whenever possible

Qualifications

• Strong mechanical aptitude and troubleshooting skills

• Ability to understand basic mechanical and electrical concepts

• Previous technical support, mechanical, electrical, automotive, HVAC, small-engine, equipment repair, or similar experience preferred

• Customer service or call center experience is a plus

• Strong computer skills and ability to navigate multiple screens and systems

• Excellent verbal and written communication skills

• Ability to communicate professionally through phone, chat, and email

• Strong problem-solving and critical-thinking abilities

• Ability to learn new products and technical information quickly

• High school diploma or equivalent required

• Mechanical or electrical training or education is a plus

Ideal Candidate

We are looking for someone who is mechanically inclined and naturally good at troubleshooting . You should be comfortable asking questions, identifying possible causes of equipment problems, and walking customers through solutions by phone, chat, and email .

You do not have to be a generator expert, but you should have a good understanding of how mechanical equipment works and be willing and able to learn generator systems.

Interested candidates: Apply today to be considered for this Technical Support opportunity in Greensboro, NC .