Concierge / Front desk receptionist at luxury Senior Living

Concierge (PM Shift)The Variel at Woodland Hills is a premier luxury senior living community dedicated to providing exceptional hospitality and personalized service. We are seeking a warm, professional, and customer-focused Concierge to join our Hospitality team for the evening shift.As the face of our community, you will create a welcoming experience for residents, families, guests, and vendors while ensuring smooth front desk operations and providing exceptional customer service.The Concierge serves as the central communication hub of the community. This role is responsible for greeting visitors, answering and directing incoming calls, assisting residents, coordinating information, and ensuring a polished and professional front desk experience.The ideal candidate is organized, detail-oriented, personable, and thrives in a hospitality-focused environment.What You'll DoWelcome residents, families, guests, and vendors with professionalism and warmthAnswer and direct incoming telephone calls promptly and courteouslyReceive and communicate messages accurately to the appropriate partiesProvide information, directions, and assistance to residents and visitorsManage front desk operations during the PM shiftOpen and close the front desk area and secure files, keys, and office equipmentAssist with transportation schedules, event registrations, appointments, and reservationsConfirm resident transportation and activity registrationsMaintain accurate records and documentation as assignedSupport community operations by handling multiple priorities while maintaining excellent customer serviceCreate a positive and welcoming atmosphere that reflects the luxury standards of The VarielQualificationsHigh school diploma or equivalent preferredPrevious concierge, front desk, hotel, hospitality, customer service, or receptionist experience preferredStrong verbal and written communication skillsProfessional appearance and demeanorProficiency with Microsoft Office applicationsAbility to type accurately and efficientlyStrong organizational and multitasking abilitiesAbility to maintain confidentiality and professionalism at all timesMust be dependable and able to work independently during evening hoursWhy Join The Variel?Beautiful luxury senior living communityCompetitive pay based on experienceStable full-time scheduleSupportive leadership teamOpportunity to build meaningful relationships with residents and familiesHospitality-focused culture where service excellence is celebratedAbout The VarielThe Variel at Woodland Hills offers elevated senior living with resort-style amenities, exceptional dining, engaging programs, and personalized services. Our team is passionate about creating an extraordinary resident experience every day.Equal Opportunity EmployerThe Variel at Woodland Hills is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, military status, genetic information, or any other status protected by federal, state, or local law.Physical RequirementsAbility to sit, stand, walk, and bend throughout the shiftAbility to lift and carry up to 20 poundsAbility to operate a multi-line phone system, computer, and office equipmentAbility to remain focused and productive in a fast-paced environment with frequent interruptions