Patient Access Manager (FT; Days) - Lakeview Hospital (Northshore)

Lead the Teams That Power the Patient Experience . Every patient journey starts with access to care—and behind every great patient experience is a strong leader ensuring the right processes, people, and resources are in place. As a Patient Access Manager you will oversee daily operations of Patient Access while leading teams responsible for registration, admissions, insurance verification, financial clearance, and patient flow. You will help drive operational excellence, improve revenue cycle performance, and create an environment where both patients and team members can thrive. This role is for collaborative leaders who enjoy developing people, improving processes, and making a meaningful impact across the healthcare system. What You’ll Do Lead and develop Patient Access teams across assigned areas Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations Monitor key revenue cycle metrics and work queues to support reimbursement and operational goals Ensure compliance with organizational policies, payer requirements, and regulatory standards Analyze performance trends and implement process improvements Manage staffing, scheduling, recruitment, coaching, and performance evaluations Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency Resolve escalated patient, account, and operational concerns Support training, education, and ongoing development of Patient Access staff Drive a culture focused on exceptional customer service, accountability, and continuous improvement What Makes You Great in This Role You know how to inspire and develop high‑performing teams You can balance patient experience, operational efficiency, and financial performance You thrive in fast‑paced environments where priorities shift quickly You use data to identify opportunities and drive resultsYou build strong relationships and collaborate effectively across departments You aren’t afraid to roll up your sleeves and jump in when needed What You Bring Strong leadership and team development skills Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations Knowledge of insurance verification, financial counseling, and payer requirements Excellent communication, problem‑solving, and decision‑making abilities Experience improving workflows, processes, and operational performance Proficiency with healthcare technology systems and Microsoft Office applications Minimum Requirements High School Diploma or GED (or equivalent experience) 5+ years of experience in healthcare operations, patient access, revenue cycle, customer service, hospitality, banking, or a related field 3+ years of direct Patient Access experience Preferred Qualifications Bachelor’s Degree or higher CHAM or CHAA certification Prior leadership experience in Patient Access, Emergency Department Registration, Bed Management, or Revenue Cycle Operations Knowledge of EMR systems, ADT functions, and payer guidelines Why This Role Matters Patient Access is more than registration—it is the foundation of the patient experience and a critical driver of organizational success. Your leadership helps ensure patients receive timely, compassionate service while supporting operational efficiency, revenue integrity, and exceptional care delivery. Work Shift Days (United States of America) Job Summary The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Equal Opportunity LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr LCMC Health