Business Office Manager

Senior Helper Position

Are you a driven professional who loves connecting with people and is ready to take your career to the next level? If you are looking to refine your operational capabilities and actively build upon your existing skills, this position is designed for you. You will report and work directly with the owners in our brand-new North Richland Hills office, serving our neighboring local communities like Keller and Hurst.

Heres whats in it for you:

• Hands-On Training: We provide the specific tools, operating systems training, and direct daily collaboration with the ownership team to help you sharpen your skillset.
• True Autonomy: Manage your day-to-day tasks and execute your duties without being micromanaged.
• Engaging Task Variety: Stay energized with a diverse daily routine spanning customer service, scheduling, and office administration.
• Certified Great Place to Work: Join a team where employee job satisfaction is a top priority.
• Benefits: Paid Time Off (PTO), Holidays, Health Care, and additional voluntary benefits.

What you do:

• Customer Service & Communication Funnel: Handle incoming calls from prospects and customers with professionalism and empathy. Qualify calls and schedule the vital discovery meetings so our ownership team can conduct LIFE Profile assessments and finalize services. Create client welcome packets and prospective client materials.
• Caregiver Scheduling: Act as the critical link ensuring care operations run flawlessly by filling shifts promptly, minimizing disruptions, tracking missing or incorrect timesheets, and ensuring caregivers arrive on time to support our clients.
• Payroll & Recruitment Support: Assist with driving recruitment workflows, greeting applicants, coordinating on-boarding/new-hire packets, and running reference and background checks. Monitor employee pay rates and hours, and process/reconcile timesheets for accurate payroll delivery according to schedule.
• Billing, Accounts Receivable & Payable: Support monthly invoicing workflows, record incoming client payments, monitor outstanding receivables, code incoming bills, and balance accounts payable against company deadlines. Pay invoices according to their due date.
• Clerical & Records Management: Handle all mail and documentation, track office KPIs, perform transcriptions/typing, and maintain strict physical and electronic record compliance in accordance with HIPAA, Long Term Care (LTC), VA, Medicaid, or other governmental standards.
• Operational Continuity: Maintain a comprehensive understanding of our high standards by functioning as an onsite resource.

Who you are:

We welcome interested individuals of every background, culture, orientation, gender, and race to apply.

• Experience: Minimum 4 years of progressive experience in office management, healthcare administration, customer service leadership, or a fast-paced staffing/scheduling environment.
• Education: High School Diploma or equivalent required; a Bachelor's degree or related secondary education is a plus.
• Skills: Self-motivated, organized, entrepreneurial, and a natural connector who genuinely enjoys talking to people on the phone or through digital channels using an empathetic, positive, and problem-solving style.
• Regulatory Compliance & Industry Insight: Adept at reading, writing, and interpreting industry-specific documentation, state policies, procedures, and training manuals to ensure flawless compliance across office protocols.
• Tech-Proficient: Comfortable with Microsoft Office applications, QuickBooks, in-home care software, CRMs, and other software applications. You are eager to learn more and interested in exploring modern AI uses to optimize and run daily business operations.
• Requirements: Ability to successfully pass a background check and pre-employment screenings. Must have a valid Texas driver's license and auto insurance.

Job Type: Full-time Non-Exempt, Onsite. Expected Hours: 40 per week (day shift). Hourly: $22-$24/hour (Based on Experience)

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

Apply today by submitting your resume to accelerate your career with us!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

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