Supply Chain Coordinator/Customer Service Representative

Job Summary The Supply Chain Coordinator / Customer Service Representative (CSR) will provide knowledgeable and timely support to customers regarding product, pricing, availability, and order status. The role is responsible for day‑to‑day order entry, order management, and consumer issue resolution while delivering a high‑quality customer experience. The CSR supports retail customers and consumers via phone and email, processes orders accurately, manages warranty claims, and collaborates cross‑functionally on process documentation and RFI creation to enhance the customer experience. In addition, the role supports supply chain functions and requires a strong understanding of purchase order placement, expediting, ASN error resolution, SOP creation, and supply chain metric tracking and communication. Success requires strong organizational skills, a positive attitude, and strong problem‑solving ability in a fast‑paced environment. Primary Duties and Responsibilities (30%) Customer Support (Phone & Email) Respond to customer inquiries via phone and email. Provide updates on orders, products, and issue resolution. Document all interactions clearly. Manage high‑volume communication. (30%) Supply Chain Activities Supply Planning Parameter Maintenance. Product Life Cycle analysis/execution. RFI Creation. Data analytics. Firm Supply Tracking and Reporting. (30%) Order Processing & Management Accurately enter, process, and track retail customer orders. Manage order changes, cancellations, backorders, and shipment updates. Ensure timely fulfillment and resolve discrepancies. Maintain accurate system records. (10%) Warranty Processing Review and process warranty claims. Coordinate replacements, repairs, or credits. Communicate claim outcomes to customers. Tools & Systems Microsoft Outlook, Excel, Teams. Order management and CRM systems. Customer Interaction & Solutions Demonstrate active listening and empathy. Solve customer issues effectively. Maintain a customer‑first approach. Handle challenging situations professionally. Teamwork & Collaboration Partner with internal teams. Maintain a positive attitude. Support process improvements. Education & Experience Profile Minimum: 1 year of experience in Supply Chain. Associate Degree required. Preferred but Not Required: Bachelor’s degree desired (Operations / Supply Chain / Management / Mathematics / Engineering). APICS CPIM or CSCP Certification. 1‑2 years customer service or order processing experience. Required Skills Strong organizational skills. Phone and email customer support experience. Strong problem‑solving ability. Attention to detail. Microsoft Office proficiency (Outlook, Excel, Teams). Strong communication skills. Work Environment Office environment with regular computer and communication usage. Pay Range $44,180 to $69,427. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time. ASSA ABLOY is an Equal Employment Opportunity. #J-18808-Ljbffr ASSA ABLOY Group