Lead Certified Medical Assistant

Job Description

Job Description

SUMMARY OF POSITION

Under the direction of the Director of Workforce Development, and as part of a team-based health care delivery system model, the Lead Certified Medical Assistant (LCMA) provides direct patient care by performing routine patient care procedures and technical/clerical/leadership support services. The LCMA is the key role facilitating on-site competency for new and rotating Patient Care Technicians, Certified Nurse Aids, and Certified Medical Assistants. A Lead Certified Medical Assistant will have demonstrated mastery of all Medical Assistant (MA) functions. This role will assist in the management of clinic operations, as directed by the Manager or Site Director and will work in coordination with health care teams to provide high-quality, efficient patient care and experience that aligns with the Vibrant mission.

ESSENTIAL JOB DUTIES

• Assisting in the delivery of competent, accurate medical care, and treatment to all patients by performing medical assistant duties.
• Assisting in examination and treatment of patients under the direction of a licensed practical/registered nurse and/or medical provider.
• Printing and utilizing PVP lists, performing MA-driven workflows, and entering standing orders where applicable for care gaps and based on patient presentation.
• Preparing examination rooms (i.e.: stocking medical supplies, disposing of sharps containers and biohazard items, arranging exam rooms according to provider preferences, etc.) before and after each patient visit.
• Preparing equipment and supplies needed by the provider for each patient encounter.
• Ensuring efficient patient flow throughout the clinic.
• Maintaining neat, clean, and safe patient care areas, and promoting patient satisfaction through professional and respectful communications.
• Assisting with patient processing, under direction of the clinic nurse or provider, escorting patients to exam rooms in order of immediate attention and appointments.
• Interviewing patients, measuring vital signs (i.e.: pulse rate, temperature, blood pressure, weight, and height), and accurately recording information on patients’ charts and records.
• Conducting vison screenings, ear irrigation, finger sticks, phlebotomy, hearing screens, asthma nebulizer treatments, or other clinic approved procedures.
• Drawing blood samples from patients; preparing samples and other specimens for laboratory analysis with appropriate requisitions.
• Reviewing medication names and doses to patients as prescribed by providers.
• Collaborating with other clinics and providers to obtain immunization records. Interpreting patient immunization records and recommending updated vaccinations as needed. Stays current with new vaccination information and schedules.
• Communicating clearly with patients, directly and/or over the telephone regarding medications, dosage, education and counseling including asthma and obesity management, follow-up instructions, lab results per physician direction.
• Ensuring Vibrant Health compliance with clinic policies, OSHA, CLIA, state and federal laws, and HIPAA regulations.
• Complying with the protection and disposal of biohazards.
• Adhering to and promoting professional, ethical and legal standards of practice.
• Maintaining confidentiality of all organization information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from Vibrant Health Clinics.
• Assisting in management of clinic operations, as directed by Manager of Clinical Support Services, Senior Director of Clinical Operations, CMO and Site Director.
• Identifying and offering solutions/recommendations for issues that need Manager or provider attention to improve workflow management, reduce patient wait times and to improve overall patient satisfaction with clinic visits.
• Engaging in constructive problem solving with other CMA’s, the Clinical Staff Nurse, Site Director and Leadership as problems arise.
• Serving as the CMA peer instructor by providing support, training, guidance and acting as a resource to maintain and enhance clinical processes.
• Updating and maintaining current onboarding checklist in assigned department in collaboration with CSN and leadership.
• Completing final competency checklist for clinical support staff in assigned area.
• Upholding clinic policies and safety procedures.
• Serving as a role model by acting in a manner consistent with behavior expectations.
• Accepting responsibility for leadership/monitoring of quality improvement or operational initiatives needed by the organization.
• Ensuring Care Team staff are printing and utilizing PVP lists, entering standing orders, and correctly performing MA-driven workflows.
• Evaluating ongoing educational/coaching opportunities for professional development.
• Completing chart audits on clinical support staff for accuracy of timely documentation including, TE management, patient callback, pre-visit documentation, etc.
• Collaborating with leadership and other Lead Certified Medical Assistant in establishing schedules to maintain full coverage at each clinic.
• Willingness to cover or delegate a Medical Assistant to cover other clinical sites if a shortage of Medical Assistants: Provider ratio is identified.
• Carrying out Vibrant Health’s mission: We provide access for all to integrated and high-quality care that fosters health beyond our walls.
• Accepts and uses supervision, direction and consultation to maximize available resources in the completion of work duties.
• All job responsibilities will be carried out under the direction of the organization’s policies and procedures.
• Additional responsibilities may be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or GED.
• Graduate of an approved Medical Assistant Certification program, with current Medical Assistant certification.
• One (1) year prior, relevant working experience.
• Active CPR/BLS certification.
• Must possess knowledge of standard concepts, practices and procedures of medical assisting including phlebotomy experience, ability to collect samples (e.g. blood, throat cultures, etc.), take vital signs, and perform limited tests.
• Must demonstrate to the satisfaction of the Medical Director/Clinic Manager an ability to perform injections, instrumentation or lab procedures as directed.
• Working knowledge of personal computers, electronic health records (EHRs) and Microsoft Office Suite (Word and Excel).

Individual must:

1. Develop rapport with patients and their families, the community and other health care personnel.
2. Work successfully within a team environment and collaborate with other professional staff.
3. Demonstrate excellent customer service, helpfulness, and a positive attitude.
4. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
5. Demonstrate outstanding performance of CMA duties and responsibilities.
6. Demonstrate independent initiative to support clinic operations and/or patient support.
7. Actively participate in team and all-staff meetings with positive contributions.
8. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity.
9. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
10. Demonstrate the ability to remain calm and make decisions under pressure.
11. Travel to all Vibrant Health locations and throughout the community when needed.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual fluency in written and oral English/Spanish.
• Experience with Electronic Health Records (EHR).
• Prior experience working in a FQHC.

SUPERVISORY RESPONSIBILITY

N/A

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must have manual dexterity and experience to perform handwritten paperwork, documentation, recordkeeping, and filing.

• Extended periods of sitting, standing or walking required.
• Will have close contact with patients and is likely to come in contact with blood and bodily fluids.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
• Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B, flu and COVID-19 immunizations.
• Occasional evening and weekend availability are required. 

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Equal Employment Opportunity

Vibrant Health is an Equal Employment Opportunity (EEO) employer and complies with all applicable federal, state, and local employment laws. Employment decisions are based on qualifications, merit, performance, and business needs. We are committed to maintaining a workplace where all employees and applicants are treated with fairness, dignity, and respect. We provide equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable law. Vibrant Health also complies with applicable affirmative action and veteran employment requirements as required by law. Qualified veterans and individuals with disabilities are encouraged to apply.