ADMINISTRATIVE ASSISTANT II

ADMINISTRATIVE ASSISTANT II - 79011387

The State Personnel System is an E-Verify employer. Requisition No: 884488 Agency: Business and Professional Regulation Working Title: ADMINISTRATIVE ASSISTANT II - 79011387 Pay Plan: Career Service Position Number: 79011387 Salary: $1,613.27 - $1,662.07 Posting Closing Date: 10/05/2026

Our Organization and Mission: License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR's stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida's professions and industries in the areas above, and many more, which can be seen on their website.

The Work You Will Do: This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This position is a part of the administrative assistant team and is responsible for the administrative functions in the office. Your specific responsibilities include:

• Reviews complaints and inquiries to determine the appropriate regional office for handling, then prepares, assigns, and transmits them to each office.
• Reviews incoming case-related and general correspondence and assigns case-related correspondence to the appropriate staff member.
• Processes enforcement complaints in Versa, indexes them in OnBase, and assigns them to the appropriate supervisor.
• Prepares and sends non-jurisdiction letters for complaints that fall outside the division's jurisdiction.
• Provides general information to the public in response to telephone, written, and in-person inquiries.
• Routes calls and information to the appropriate staff member.
• Plans and coordinates meetings and phone conferences.
• Prepares and updates the division's travel plan; tracks all travel for the Bureau of Compliance; processes all travel reimbursement vouchers.
• Acts as the purchasing liaison between the bureau and vendors to purchase supplies and equipment as needed.
• Serves as the go-to resource for other Administrative Assistants in the Bureau of Compliance.
• Assists with hiring packages for new staff, including scheduling interviews and work samples, collecting applicant documents, compiling information for the hiring package, and forwarding materials to the Division HR Liaison.
• Performs other work as required.

Knowledge, Skills & Abilities: Ability to work independently. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively to members within and outside of the organization. Good writing and reading comprehension. Customer service oriented. Good with time management and coordination. Ability to establish and maintain effective working relationships with others. Ability to prepare correspondence and administrative reports. Proficiency in using computers, including Windows-based software programs such as Microsoft Word, Excel, and PowerPoint. Knowledge and the ability to apply Florida Statutes, rules and procedures for licensing of professionals.

Minimum Requirements: Two (2) years of relevant experience in customer service and administrative functions.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

Applicant Note: To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

Background Screening Requirement: The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

Location: TAMPA, FL, US, 33602 MIAMI, FL, US, 33122