Representative, Collections

Job Description

Job Description

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

As a Representative, Collections , the ideal candidate will have a strong background in collections and a proven track record of successfully negotiating with customers to recover outstanding balances while maintaining excellent customer relationships. 

Qualifications

• Debt Recovery: Contact customers with overdue accounts through various communication channels (phone, email, mail) to recover outstanding balances. 

• Negotiation: Engage in professional and effective negotiations to secure payment arrangements or settlements while considering the customer's financial situation and our company's policies. 

• Account Analysis: Review customer accounts to assess the level of delinquency and prioritize collection efforts accordingly. 

• Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving disputes, and explaining billing details and payment options. 

• Documentation: Maintain accurate and up-to-date records of all collection activities, including payment promises and customer interactions. 

• Reporting: Prepare regular reports on collection activities and the status of outstanding debts for management review. 

• Compliance: Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies. 

• Payment Processing: Process payments received from customers, update account information, and ensure proper allocation of funds.