Paratransit Dispatcher

Under general supervision, performs para‑transit dispatch duties; answers phones and enters transit requests into computer; notifies drivers of cancellations and schedule changes; monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner; follows established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities; maintains positive public relations with passengers; and performs other related duties. Works under general supervision of the Neighborhood Center Manager; does not exercise supervisory responsibilities. Responsibilities Performs dispatch duties; notifies drivers of cancellations and schedule changes; answers phones and enters transit requests into computer; confirms pick‑up and drop‑off times for the following day. Monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner. Reports equipment malfunctions to supervisor for resolution. Answers questions from passengers regarding schedules and routing; listens to complaints regarding delays or problems encountered in the provision of services. Maintains timely and accurate radio and telephone contact with drivers; keeps dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completes required paperwork. Maintains courteous, professional and efficient manner in passenger relations. Participates in safety and related training programs. Performs related duties and responsibilities as assigned. Education and Experience Possession of a High School diploma, G.E.D. or equivalent; AND six (6) months of related experience; OR an equivalent combination of education and experience. Required Licenses or Certifications Must possess a valid California Class B Driver’s License/Passenger Endorsement. First Aid and CPR. Required Knowledge City organization, operations, policies and procedures. City Code, City Ordinances, and Standard Operating Manual. Transit operations and area streets and highways. Safety practices including first aid. Standard office principles and procedures including recordkeeping. Telephone etiquette and customer service protocol. Personal computer usage and applicable software. Required Skills Following established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities. Operating 2‑way radio system and learning/using 10‑codes. Promoting and enforcing safe work practices. Following oral and written instructions. Operating standard office equipment and a personal computer utilizing standard and specialized software. Effective verbal and written communication including hearing normal conversation. Establishing and maintaining effective working relationships with staff, City departments, outside agencies, passengers and the general public. Physical Demands / Work Environment Work is primarily performed in a standard office environment. Work may involve exposure to wet surfaces, occasional loud noise and dust. Work requires lifting up to 10 lbs., carrying and driving. Moderate finger dexterity and near vision is required. EEO Statement The City of Compton does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provisions of services. Veteran’s Preference In all entrance examinations (open‑competitive only) for positions in the Classified Service, veterans who served in the armed forces of the United States during time(s) of war and who attain an overall passing score in the examination are allowed additional preferential credit in accordance with the Personnel Rules and Regulations. To claim veteran's credit, the applicant must submit proof of service and honorable discharge on a U.S. Military form (DD‑214) at the time of application or not later than the final filing date for the examination. Fringe Benefits The City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after‑hours education reimbursement, ride share program, uniform allowance and other provisions. #J-18808-Ljbffr City of Compton