Customer Success Manager
$26 - $32 per hourWaste Solution Services
Job Description
\nWho We Are
\nWaste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.
\nThe Role (What You’ll Do)
\nWe are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability. The role is onsite Mon through Thurs, remote Fridays. Pay starting at $26-$32 per hr DOE, with benefits.
\nKey Responsibilities
\nAccount Strategy & Growth
\n- \n
- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction \n
- Act as the primary contact and trusted advisor for all account needs. \n
- Strengthen client loyalty through proactive communication and transparency. \n
- Monitor account health to identify growth opportunities and retention risks. \n
- Analyze trends to implement preventative solutions and service efficiencies. \n
Operational Resolution
\n- \n
- Own issues from identification through to successful resolution. \n
- Coordinate with internal teams and vendors to expedite service delivery. \n
- Assist in resolving service failures, missed pickups, and operational breakdowns. \n
- Escalate critical issues appropriately while maintaining ownership and visibility. \n
- Maintain accurate and clear documentation of account activity, issues, and resolutions. \n
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects. \n
- Drive accountability across internal teams to produce timely results. \n
Qualifications
\n- \n
- 1-3+ years of experience in account management, operations, or service delivery roles \n
- Experience in waste management, environmental services, logistics, or a related field is a plus \n
- Proven ability to manage issues end-to-end across multiple teams \n
- Strong organizational and time management skills in a high-volume, fast-paced environment \n
- Excellent communication skills with the ability to manage client expectations effectively \n
- Demonstrated sense of ownership, urgency, and accountability \n
Vacancy posted 2 days ago
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