Help Desk Support I

The Arc Madison Cortland is looking for a full time and highly motivated person for an Entry Level Technical Support Specialist to provide support in Madison and Cortland Counties. Summary The Technical Support Specialist will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. Reports directly to the Information Technology Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates work projects such as new computer hardware setup or software installations. Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware. Applies knowledge of computer software, hardware, and procedures to solve problems. Collaborates with other employees to research and resolve problems. Benefits include but not limited to: 401K Employer Match Health, dental and vision insurance Group Life Insurance Paid Time off Tuition Assistance 12 paid Holidays Requirements EDUCATION and/or EXPERIENCE: Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum. Must be able to use personal vehicle for regular travel between Madison and Cortland counties. Valid NYS Driver's License required. About The Arc The Arc Madison Cortland is a non‑profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential. The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to the individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr The Arc Madison Cortland