Technical Customer Service Representative

To support a high-volume tolling services program, the full-time hourly Technical Customer Service Representative will deliver exceptional customer care through various communication channels, manage inquiries, and resolve account-related issues while working remotely from PA, TX, or VA. Key Responsibilities Review and update toll account information and process tolls, violations, and related inquiries Manage a high volume of inbound inquiries, resolving toll charge disputes and assisting with congestion pricing questions Collaborate with internal departments to ensure customer issues are fully resolved while maintaining high-quality service standards Required Qualifications High school diploma or GED required Minimum of 6 months customer service experience, preferably in a call center environment Basic to advanced computer proficiency with the ability to navigate multiple systems Ability to troubleshoot common technical issues Professional demeanor with strict adherence to attendance and scheduling requirements