Patient Solutions Coordinator
FIRST NATION GROUP LLC
Job Description
Job Description
WORK CAN BE PERFORMED HYBRID IN FORT MYERS, FL OR REMOTE IN DENVER, CO.
Position Overview :
This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the staff at the Veterans Administration (VA), and individual military veterans.
Responsibilities :
- Greets veterans promptly and courteously including responding to phone calls within first two rings.
- Monitoring incoming emails and text messages and responding directly or triaging to correct team member for action
- Contact veterans to verify shipping and contact information, introduce the program details ordered by their physician and schedule equipment setups with our clinical specialists
- Input new order details into our ERP system, Great Plains
- Input patient demographics, Purchase Oder details and shipment tracking information into cloud-based software system
- Triage & troubleshoot therapy concerns of the patient
- Attend weekly team meetings to discuss successes, challenges and also develop best practices for our program
- Satisfactorily complete all initial and annual trainings and education requirements for ACHC accreditation
- Maintain patient confidentiality in accordance with HIPAA and First Nation Group company policies
- Follow all policies and procedures to meet accreditation guidelines
Supervisory Responsibilities :
This position does not supervise other employees.
Vacancy posted 17 days ago
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