Strategic Solutions Engineer, East

Join the talented team at Cresta as a Strategic Solutions Engineer, East . Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines AI and human intelligence to discover customer insights, automate conversations, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co‑founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, and Udacity. Our leadership also includes CEO Ping Wu and co‑founder Tim Shi. We have assembled a world‑class team of AI and ML experts, go‑to‑market leaders, and top‑tier investors such as Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include Intuit, Cox Communications, Hilton, and Carmax. Cresta has been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. About the Role As a Strategic Solutions Engineer , you’ll be at the forefront of AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through discovery, design, and validation of Cresta’s AI‑powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs , SLMs , and real‑time AI assistance. Your ability to translate technical complexity and business impact will be critical to driving successful sales cycles and long‑term customer outcomes. Responsibilities Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI‑driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real‑time AI capabilities. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI‑powered virtual agents, real‑time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof‑of‑value (POV) engagements, including integrations, real‑time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval‑augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes. Qualifications We Value 7+ years of experience in customer‑facing roles, including 1–3 years in pre‑sales, solutions engineering, or consulting within the enterprise software or contact center industry. Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). Strong understanding of AI/ML technologies, especially large and small language models, and how they are applied in conversational AI and agent augmentation. Experience with real‑time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture. Ability to design and communicate complex solutions clearly to both technical and business audiences. Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals. Fast learner and self‑starter who thrives in high‑growth, high‑collaboration environments. Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI. You embody our core Operating Principles. Perks & Benefits Comprehensive medical, dental, and vision coverage with plans to fit you and your family. Flexible PTO to take the time you need, when you need it. Paid parental leave for all new parents welcoming a new child. Retirement savings plan to help you plan for the future. Remote work setup budget to help you create a productive home office. Monthly wellness and communication stipend to keep you connected and balanced. In‑office meal program and commuter benefits for onsite employees. Compensation At Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table. Base salary range: $180,000–$205,000 plus variable & equity. This role is variable target compensation eligible and offers the potential to exceed target earnings when goals are surpassed. We have noticed a rise in recruiting impersonations across the industry. All Cresta recruiting email communications will always come from the @cresta.ai domain. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to View email address on click.appcast.io. Equal Opportunity Employer Cresta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr