Front Desk Supervisor

Job Description

Job Description

Afterglow is seeking a highly professional, energetic, and sales-driven Front Desk Supervisor to manage the end-to-end client experience and daily operations of our location. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful client relationships, and has a strong background in retail sales, customer service, and operational excellence.

As the face of the business, the Front Desk Supervisor plays a critical role in ensuring every client receives an exceptional experience from arrival to departure while driving membership growth, retail revenue, and overall business performance.

Responsibilities

• Manage the complete client experience, ensuring every guest receives exceptional service from check-in to check-out.
• Oversee the daily operations of the location to ensure efficiency, professionalism, and consistency.
• Drive membership sales, renewals, upgrades, and retention efforts.
• Promote and sell retail products, apparel, packages, and services while consistently meeting or exceeding sales goals.
• Educate clients on memberships, promotions, products, and service offerings to maximize revenue opportunities.
• Build strong client relationships and create a personalized, welcoming experience for every guest.
• Manage client scheduling, check-in/check-out procedures, phone communications, and operational workflows.
• Handle client concerns and resolve issues professionally and efficiently.
• Monitor inventory levels, receive shipments, stock merchandise, and maintain attractive retail displays.
• Ensure accurate cash handling, sales tracking, reporting, and daily reconciliation procedures.
• Maintain a clean, organized, and professional front desk and retail environment.
• Support business growth by achieving membership, retail, apparel, and product sales goals.
• Partner with ownership and management to continuously improve client satisfaction and operational performance.

Qualifications

• Previous experience in retail, wellness, hospitality, spa, salon, fitness, medical aesthetics, or another professional client-facing environment.
• Proven success in membership sales, retail sales, and customer relationship building.
• Experience selling apparel, skincare, wellness, beauty, or similar retail products preferred.
• Strong sales skills with the ability to confidently recommend products, services, and memberships.
• Excellent communication, interpersonal, and problem-solving abilities.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Experience with point-of-sale systems, scheduling software, and basic computer applications.
• Professional appearance and demeanor required.

Requirements

• Evening and weekend availability required.
• Ability to lift, carry, and move 25 pounds or more.
• Ability to stand and move throughout the workday.
• Reliable, punctual, and dependable.
• Strong work ethic and positive attitude.
• Commitment to delivering a luxury-level client experience and representing the Afterglow brand with professionalism.

What We're Looking For

The ideal candidate is polished, highly organized, sales-oriented, and passionate about creating exceptional client experiences. You are comfortable discussing memberships, recommending products and apparel, driving sales, and managing the day-to-day operations of a busy location. You take ownership, lead by example, and bring a hospitality-first mindset that helps clients feel welcomed, valued, and excited to return.

Job Type: Full-Time
Schedule: Evenings and Weekends Required
Compensation: Competitive hourly pay plus membership and retail sales incentives

Join Afterglow and help create an exceptional client experience while driving membership growth, retail sales, and operational excellence.

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