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Account Manager, Client Experience (x2-3)

Full-time

Mondo

Apply now: Account Manager, Client Experience , location is Remote (EST/CST preferred; must work EST hours) . The start date is Late July for this Permanent position.

Job Title: Account Manager, Client Experience
Location-Type: Remote (EST/CST preferred; must work EST hours)
Start Date Is: Late July
Duration: Permanent
Compensation Range: $70,000 – $77,000 annually 20% quarterly bonus

Job Description:

Our client is seeking an Account Manager, Client Experience to manage and grow a portfolio of publisher accounts while delivering a proactive, consultative customer experience. This role is responsible for building strong client relationships, driving revenue growth, analyzing performance, and helping customers maximize the value of their digital advertising partnerships.

Day-to-Day Responsibilities:

  • Manage a portfolio of publisher accounts as the primary point of contact.
  • Build trusted client relationships through proactive outreach and regular communication.
  • Conduct monthly business reviews and provide performance insights and strategic recommendations.
  • Monitor account health, identify risks and opportunities, and recommend solutions to improve client outcomes.
  • Educate clients on platform features, reporting tools, and best practices.
  • Analyze performance metrics and translate data into actionable recommendations.
  • Lead client meetings and confidently present performance updates and strategic initiatives.
  • Collaborate cross-functionally to resolve client issues and support revenue growth.
  • Maintain accurate account records, action plans, and CRM documentation.
  • Prioritize a high-volume book of business while delivering a high-touch client experience.

Requirements:

Must-Haves:

  • 1–2 years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role.
  • Experience within digital media, ad tech, programmatic advertising, publisher monetization, or a related digital advertising environment.
  • Understanding of programmatic advertising fundamentals.
  • Experience managing a portfolio or book of business.
  • Strong client relationship management and communication skills.
  • Comfortable leading virtual client meetings and presenting recommendations.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience using CRM platforms and reporting tools.
  • Highly proactive with excellent prioritization and time management skills.
  • Strong written and verbal communication skills.

Nice-to-Haves:

  • Experience with Google Ad Manager (GAM).
  • Experience with publisher-side advertising or SSP platforms.
  • B2B client management experience.
  • Background supporting publisher monetization or digital advertising solutions.
  • Experience with companies in the publisher monetization or programmatic advertising space.

 

Vacancy posted 25 days ago
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