Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Account Manager, Client Experience (x2-3)

Full-time

Mondo

Apply now: Account Manager, Client Experience , location is Remote (EST/CST preferred; must work EST hours) . The start date is Late July for this Permanent position.

Job Title: Account Manager, Client Experience
Location-Type: Remote (EST/CST preferred; must work EST hours)
Start Date Is: Late July
Duration: Permanent
Compensation Range: $70,000 – $77,000 annually 20% quarterly bonus

Job Description:

Our client is seeking an Account Manager, Client Experience to manage and grow a portfolio of publisher accounts while delivering a proactive, consultative customer experience. This role is responsible for building strong client relationships, driving revenue growth, analyzing performance, and helping customers maximize the value of their digital advertising partnerships.

Day-to-Day Responsibilities:

  • Manage a portfolio of publisher accounts as the primary point of contact.
  • Build trusted client relationships through proactive outreach and regular communication.
  • Conduct monthly business reviews and provide performance insights and strategic recommendations.
  • Monitor account health, identify risks and opportunities, and recommend solutions to improve client outcomes.
  • Educate clients on platform features, reporting tools, and best practices.
  • Analyze performance metrics and translate data into actionable recommendations.
  • Lead client meetings and confidently present performance updates and strategic initiatives.
  • Collaborate cross-functionally to resolve client issues and support revenue growth.
  • Maintain accurate account records, action plans, and CRM documentation.
  • Prioritize a high-volume book of business while delivering a high-touch client experience.

Requirements:

Must-Haves:

  • 1–2 years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role.
  • Experience within digital media, ad tech, programmatic advertising, publisher monetization, or a related digital advertising environment.
  • Understanding of programmatic advertising fundamentals.
  • Experience managing a portfolio or book of business.
  • Strong client relationship management and communication skills.
  • Comfortable leading virtual client meetings and presenting recommendations.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience using CRM platforms and reporting tools.
  • Highly proactive with excellent prioritization and time management skills.
  • Strong written and verbal communication skills.

Nice-to-Haves:

  • Experience with Google Ad Manager (GAM).
  • Experience with publisher-side advertising or SSP platforms.
  • B2B client management experience.
  • Background supporting publisher monetization or digital advertising solutions.
  • Experience with companies in the publisher monetization or programmatic advertising space.

 

Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Account Manager, Client Experience (x2-3) in New York, NY vacancy
  •  ...Account Manager Thank you for considering the Account Manager role with Moonbug Entertainment...  ...leader in pre-school music and audio experiences, available on 100+ audio platforms globally...  ..., you will manage day-to-day client relationships, oversee ongoing business... 
    Suggested
    Full time
    Temporary work

    Creative People Inc

    New York, NY
    3 days ago
  •  ...A leading luxury goods company is seeking a Sr. Manager of Client Development to shape the client development strategy in the Private Sales...  ...to retain and grow top clients through valuable experiences. This role requires 7+ years of experience in client development... 
    Suggested

    Moët Hennessy

    New York, NY
    23 hours ago
  • $110k - $170k

     ...Senior Product Manager - Client Experience - Private Credit Location: Chicago, US New York, US ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to... 
    Suggested
    Flexible hours

    Alter Domus

    New York, NY
    23 hours ago
  •  ...Senior Associate Vice President, Account Manager, Sports & Gaming Client Focus About the Company Leading outsourcing company for software development...  ...of the sports and gaming industry, as well as experience in the relevant service areas, is essential. The company... 
    Suggested

    Confidential

    New York, NY
    3 days ago
  • $82k - $92k

     ...Builders What You Will Be Doing Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor...  ...our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and... 
    Suggested
    Local area

    Weber Shandwick

    New York, NY
    2 days ago
  • $120.4k - $150.5k

     ...delivering full-service pharmacy benefit management (PBM) solutions to self-insured...  ...scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in...  ...Position Summary The Manager of Client Experience Resolution & Optimization (CERO) leads the... 
    Local area
    Flexible hours

    Capitalrx

    New York, NY
    3 days ago
  • $125k

     ...Allied Universal® is hiring a Security Account Manager for a Financial Client located in the Hudson Yards area of...  ...Minimum of two (2) years of experience in business operations, security management...  ...time offered at an accrual rate of 3.08 hours biweekly. Unused vacation... 
    Contract work
    Work at office
    Local area

    Allied Universal

    New York, NY
    20 days ago
  •  ...DESCRIPTION As Service Assist Product Manager, you will bring strong product...  ...mobilizing partners to deliver measurable client, operational, and risk outcomes.  Job...  ...aligned to business priorities, client experience goals, and the firm's AI ambitions.... 

    J.P. Morgan

    New York, NY
    9 days ago
  • $104.8k - $131k

     ...Job Summary The Global Customer Experience & Vendor Operations Manager is responsible for overseeing the day‑to‑day performance of one or more outsourced...  ...vendor site leadership and frontline teams to drive accountability and shared success; support the implementation of new... 
    Temporary work
    Flexible hours

    Dyson Institute

    New York, NY
    1 day ago
  • $104.8k - $131k

     ...Global Customer Experience & Vendor Operations Manager Summary Salary: 104,800 - 131,000.00 Job Family: Customer Care Enablement Location: United...  ...with vendor site leadership and frontline teams to drive accountability and shared success. Support the implementation of new... 
    Temporary work
    Work at office
    Worldwide
    Flexible hours

    Dyson

    New York, NY
    2 days ago
  • $118k - $167k

     ...strategy across every format, and client experience is a key lever in that plan. Our next Client Experience Manager owns the VIP layer of that...  ...to relationship stage and account tier Trade Show & Event Hospitality...  ...access What You Need 3-5 years in hospitality, luxury... 
    Night shift

    VIBE

    New York, NY
    3 days ago
  •  ...Level Workforce is seeking a proactive Facilities Account Manager to manage commercial facility clients. This remote position requires 3-5+ years of experience in account management or project coordination in commercial construction. Responsibilities include acting as... 
    Part time
    Remote work

    Level Workforce

    New York, NY
    4 days ago
  • $93k - $111.6k

     ...while gaining meaningful experience across a variety of...  ...together to ensure our clients understand this new world...  ...team is responsible for managing and growing Roku's...  ...About the role The Account Manager is a strategic...  ...excited if you have ~3-5 years of consultative... 
    Work at office
    Local area
    Remote work
    Monday to Thursday
    Flexible hours

    Roku

    New York, NY
    4 days ago
  •  ...What We Do Rillet serves accounting and finance teams. Our...  ...faster, and more creative than a manager could have asked for. Work...  ...to deliver seamless customer experiences and ensure all accounts are set...  ...Who We're Looking For ~3+ years of experience in SaaS... 
    Contract work
    Work at office
    Remote work
    Relocation
    Flexible hours

    Rillet

    New York, NY
    1 day ago
  • $170.85k - $201k

     ...ensuring we always act with accountability, collaboration, and trust. By...  ...this role, the Oncology Account Manager (OAM) will act as the primary...  ..., and Abilities: Minimum 3 to 4 years in pharmaceutical...  ...sales. Hospital sales experience is a plus. Minimum of 2 years... 
    Work at office
    Local area
    Remote work
    Night shift

    TAIHO ONCOLOGY INC

    New York, NY
    1 day ago
  • $17 per hour

     ...operational infrastructure for managing complex private credit...  ...whom represent the top 3 players in the private...  ...for a strategic an Account Manager to own and...  ...with our institutional clients in the private credit space...  ...What You'll Bring: Experience • 5+ years of... 

    PactFi

    New York, NY
    4 days ago
  • $145k

     ...including global banks, asset managers, private equity firms,...  ...forefront of building client relationships and...  ...upselling within existing accounts. There is a high degree...  ...a top tier customer experience. This is an opportunity...  ...~401(k) (9fin pay 3%, employee contributions... 
    Summer work
    Local area
    Worldwide
    Flexible hours

    9fin

    New York, NY
    3 days ago
  • $94.3k - $115k

     ...Account Manager Remote (US) | Account Management A bit about us...  ...Account Executives to keep our client’s success at the core of everything...  ...you. ~1–2 years of media experience in a client-facing or fast-...  ...~ Bachelor’s Degree or 3+ years of experience in a related... 
    Work at office
    Local area
    Remote work
    Flexible hours

    GroundTruth

    New York, NY
    4 days ago
  • $70k - $110k

     ...Role We are looking for a Account Manager to join our growing sales...  ...training sessions to your partner's client facing teams, enabling them...  ...: ~ Demonstrated experience selling technical solutions,...  ...high level of autonomy. ~3-5+ years of selling SaaS or... 
    Work at office
    3 days per week

    accessiBe

    New York, NY
    2 days ago
  • $121.9k - $285k

     ...you: As a Senior Services Account Manager, you will join Trane's best-in...  ...trusting relationships with clients and allowing them to communicate...  ...~5+ years of demonstrated experience or Bachelor's Degree in Arts/...  ...preventable collisions in the previous 3 years. Annual Base... 
    Hourly pay
    Local area
    Work from home

    Trane Technologies

    New York, NY
    5 days ago
  •  ...the Role Our Business Intelligence team is seeking an Account Manager to work customers and prospects across our Risk and...  ...the associated revenue and timescales You Have: ~3+ years sales experience and a proven track record of success in selling solutions... 
    Local area
    Flexible hours

    Dow Jones & Company, Inc.

    New York, NY
    1 day ago
  •  ...Job Overview: The Manager Account is responsible for providing high-quality...  ...partners. • Meet or exceed client expectations and established deadlines...  ...strongly preferred. • Experience: • Minimum 3 years of sales experience preferred... 
    Temporary work
    For contractors
    Work at office
    Local area
    Immediate start
    Remote work
    Flexible hours

    UNFI

    New York, NY
    1 day ago
  • $140k - $200k

     ...Account Manager New York, NY · Account Management · In office · Full-time Craniometrix is building the care infrastructure...  ...that makes it better. What We're Looking For Experience and skills ~3+ years in account management, customer success, or a comparable... 
    Full time
    Work at office

    Craniometrix

    New York, NY
    23 hours ago
  • $65k - $80k

     ...The Account Manager is a proactive relationship builder, organized project...  ...trusted day-to-day partner to both clients and internal teams. As a...  ...shape places, brands, and experiences for clients in the real estate...  ...culture. Requirements ~3-5 years of experience in account... 
    Work at office
    Local area

    Streetsense

    New York, NY
    23 hours ago
  •  ...About the job JR-131003 Account Manager Customertimes seeks a strategic and relationship...  ...Manager with expertise in nurturing client partnerships, driving customer...  ...sales CRM. Qualifications: ~3+ years of experience in account management or client-facing... 

    Customertimes

    New York, NY
    23 hours ago
  • $74k - $99k

     ...Account Manager II Location: New York, NY, United States What We're...  ...attentive Account Manager II with experience in serving SaaS customers? We...  ...role in nurturing existing client relationships and maximizing...  ...effectively. A minimum of 3 years tenure in account... 
    Work at office
    Local area
    3 days per week

    Meltwater Social (formerly Sysomos)

    New York, NY
    3 days ago
  • $90k - $95k

     ...professional services. Our clients are ambitious leaders...  ..., and we help them manage risk with tailored advice...  ...deliver a better insurance experience. Our digital workflows...  ...-to-day servicing of accounts, renewal business,...  ...video discussion with 3-4 team members you'd work... 
    Hourly pay
    Work at office
    Flexible hours
    3 days per week

    Vouch

    New York, NY
    3 days ago
  • $29 - $30 per hour

     ...Account Manager New York, New York, United States $ 29.00 - 30.00 (US Dollar) Account Manager needs 3+ years of experience working in an account management function or similar role. Account Manager requires: ~ Bachelors Degree ~3+ years of experience... 
    Work at office

    Global Channel Management

    New York, NY
    3 days ago
  •  ...Senior Account Manager Upfluence helps brands tell their story with powerful...  ...CS efficiency, customer experience, and scalability. Identify...  ...business strategy to individual client needs. ~ Outstanding verbal...  ..., Vision, Disability). ~3-4 weeks vacation + company holidays... 
    Work at office
    Work from home
    Flexible hours
    3 days per week

    Upfluence

    New York, NY
    1 day ago
  •  ...Account Manager We're hiring an Account Manager to own the renewal, expansion...  ...partner for our enterprise clients, ensuring they maximize value...  ...to ensure seamless customer experiences and identify growth...  ...Management success: You've got 2-3 years of a strong track record... 
    Work at office

    Starbridge

    New York, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Account Manager, Client Experience (x2-3). Be the first to apply!