Account Manager, Client Experience (x2-3)
Full-time
Mondo
Apply now: Account Manager, Client Experience , location is Remote (EST/CST preferred; must work EST hours) . The start date is Late July for this Permanent position.
Job Title: Account Manager, Client Experience
Location-Type: Remote (EST/CST preferred; must work EST hours)
Start Date Is: Late July
Duration: Permanent
Compensation Range: $70,000 – $77,000 annually 20% quarterly bonus
Job Description:
Our client is seeking an Account Manager, Client Experience to manage and grow a portfolio of publisher accounts while delivering a proactive, consultative customer experience. This role is responsible for building strong client relationships, driving revenue growth, analyzing performance, and helping customers maximize the value of their digital advertising partnerships.
Day-to-Day Responsibilities:
- Manage a portfolio of publisher accounts as the primary point of contact.
- Build trusted client relationships through proactive outreach and regular communication.
- Conduct monthly business reviews and provide performance insights and strategic recommendations.
- Monitor account health, identify risks and opportunities, and recommend solutions to improve client outcomes.
- Educate clients on platform features, reporting tools, and best practices.
- Analyze performance metrics and translate data into actionable recommendations.
- Lead client meetings and confidently present performance updates and strategic initiatives.
- Collaborate cross-functionally to resolve client issues and support revenue growth.
- Maintain accurate account records, action plans, and CRM documentation.
- Prioritize a high-volume book of business while delivering a high-touch client experience.
Requirements:
Must-Haves:
- 1–2 years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role.
- Experience within digital media, ad tech, programmatic advertising, publisher monetization, or a related digital advertising environment.
- Understanding of programmatic advertising fundamentals.
- Experience managing a portfolio or book of business.
- Strong client relationship management and communication skills.
- Comfortable leading virtual client meetings and presenting recommendations.
- Strong analytical, organizational, and problem-solving abilities.
- Experience using CRM platforms and reporting tools.
- Highly proactive with excellent prioritization and time management skills.
- Strong written and verbal communication skills.
Nice-to-Haves:
- Experience with Google Ad Manager (GAM).
- Experience with publisher-side advertising or SSP platforms.
- B2B client management experience.
- Background supporting publisher monetization or digital advertising solutions.
- Experience with companies in the publisher monetization or programmatic advertising space.
Vacancy posted 25 days ago
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