Dispatcher/Customer Service Representative

Dispatcher/Customer Service Representative Key Responsibilities Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues. Coordinate workflow for job proposals, confirmation calls, and other paperwork. Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits. Develop daily schedules for technicians and dispatch them to service calls. Track service calls to ensure customer expectations are met and satisfaction is achieved. Communicate any arrival time discrepancies to customers. Manage truck restocking and ensure necessary filters and parts are available. Create service tickets and purchase orders for required parts. Process payroll for service technicians, ensuring accuracy and completeness. Meet daily with the Residential Service Manager to strategize and improve processes. Record notes from division meetings and share relevant information with the team. Perform additional duties as assigned. What We’re Looking For Experience: At least 1 year of customer service and dispatching experience. Skills: Proficiency with scheduling, spreadsheet, database, and word processing software. Excellent verbal and written communication skills. Strong multitasking and organizational abilities. Education: High School Diploma or GED. Customer Focus Self-Management Planning and Organization Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity Benefits Paid Time Off (PTO) to recharge and enjoy life outside of work Paid Holidays throughout the year Health Insurance with quality coverage options Dental and Vision Insurance 401(k) Retirement Plan with company support Profit Sharing Program —your contribution helps us grow, and you share in the success Life Insurance paid by the company Short-Term Disability Coverage Company Vehicle (role-dependent) Branded Uniforms provided at no cost Company-Paid Training & Professional Development Tuition Reimbursement to support continued education Apprenticeship Opportunities for skill-building and career progression Recruitment Incentive Bonus Program Health & Wellness Program A Supportive, People-First Workplace Culture #J-18808-Ljbffr