Customer Service Agent (CSA) Remote

This is a work from home (remote) position. Ideal for college students seeking flexible work. On a day-to-day basis, agents can expect to participate in the following activities: Review, analyze, and respond to customer billing inquiries Resolve customer issues or questions Processing payment deferrals and installment plans Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan Accurately enroll the customer in the correct plan Strive to resolve the customer issues on the first call Always strive to ensure that overall customer satisfaction remains high while resolving issues Understand ‘client call flow’ and regulations Computer Requirements Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless) Minimum 10 mbps download Minimum 3 mbps upload 30 GB or more of available space 60 GB or more of total space 8 GB of RAM Windows 11 Dual Monitors ( 2 monitors ) CPU Speed INTEL Core processors: I3-9000, I5-7000, I7-5000, I9 series or better PENTIUM G5400/N6400 series or better XEON E CLASS series or better CELERON J4000/N5000 series or better AMD RYZEN 3 series or better ATHLON 3000 series or better *Please note: ARM based processors are not supported. Examples: Microsoft Surface and Chrome OS based PCs Netbooks, Chromebooks, tablets, mobile devices, macOS (Mac OS X) are not supported Other Requirements Must be u U.S Citizen Must be able to pass a background Check #J-18808-Ljbffr N A