Client Success Manager
Virtual Vocations Inc
Building deep, trust-based relationships with hospitality and wellness partners, the full-time Client Success Manager will drive utilization of Aescape's technology, manage a portfolio of accounts, and collaborate cross-functionally to enhance partner retention and member experiences, with the role based in either New York City or Los Angeles and involving travel to partner sites 1-2 times per quarter. Key responsibilities Own a portfolio of hospitality and wellness accounts, serving as the primary point of contact from go-live through renewal Drive session volume and utilization through programming support, staff enablement, and ongoing coaching Lead quarterly business reviews with partner stakeholders, presenting performance data and actionable growth plans Required qualifications 3-5 years of client success, account management, or partnership experience in a B2B context; experience in hardware, SaaS, or hospitality tech is a strong plus Proven track record managing accounts with measurable retention and growth outcomes Experience working with hospitality or wellness brands is highly valued Data-driven approach to account health, comfortable using dashboards and metrics Genuine interest in health, wellness, recovery, and the future of physical AI
Vacancy posted 3 days ago
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