Customer Service Representative

Job Description

Job Description

Customer Service Representative – TopRx

 

Join the customer care team at TopRx, a Memphis-based leader in generic pharmaceutical distribution since 1987! We’re on the lookout for enthusiastic professionals ready to deliver top-tier service with a smile. If you're someone who thrives on helping others, solving problems, and making someone’s day a little better—this might be your perfect next step.

 

Position Summary

 

As a Customer Service Representative at TopRx, you'll be the friendly voice our independent pharmacy partners rely on. You’ll handle inbound and outbound calls, provide order support, and ensure customer satisfaction with efficiency and care. This role is all about empathy, problem-solving, and relationship building—with a bit of multitasking wizardry thrown in.

 

We have two shifts – 9:00 am – 6:00 pm and 10:00 am – 7:00 pm.

We also have a rotating weekend , fully staffed that’s one every 3rd or 4th weekend 10:00 am - 2:00 pm on Saturday.

• The CSR with the weekend shift splits Friday 5:00 – 8:30 pm + Saturday 10:00 am - 2:30 pm

• The weekend shift is work from home both days*

* All other shifts are in office.

 

What You'll Be Doing

• Responding to inbound calls from independent pharmacies placing orders or seeking support.

• Using our software to place and manage orders by phone and online.

• Reaching out proactively to provide updates, track shipments, or resolve issues.

• Solving problems efficiently using the latest tools and a helpful attitude.

• Collaborating with team members and staying current through ongoing training.

 

What You’ll Contribute

• A customer-first attitude and a calm, professional phone presence.

• Comfortable using technology and software to manage orders and information.

• Willingness to learn and grow in a fast-paced, team-oriented environment.

• An ability to empathize, problem-solve, and communicate clearly.

• Respect and appreciation for coworkers and customers from all walks of life.

 

Position Qualifications

• Passion for delivering great service and solving problems.

• Dependability and accountability.

• Familiarity with Windows-based systems is a plus.

• Experience in a call center or customer service setting preferred.

• Strong listening skills and a desire to help.

 

TopRx is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our mission is to consistently deliver cost-effective generic pharmaceuticals with unbeatable customer service.

Company Description

We are a generic pharmaceutical distributor. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners.

We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Company Description

We are a generic pharmaceutical distributor. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners. \r\n\r\nWe are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.