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Remote Technical Support Representative

Virtual Vocations Inc

United States

Providing essential support for customers using digital solutions in an educational environment, the full-time Remote Technical Support Representative will troubleshoot technical issues, manage customer interactions through a ticketing system, and communicate feature requests while working from home. Key responsibilities Provide live and non-live support for various digital solutions Troubleshoot and resolve customer-reported technical issues related to system requirements Document customer interactions accurately using a ticketing system Required qualifications High school graduate Knowledge of Microsoft operating systems and Office suite; understanding of Apple operating systems preferred Experience with major browsers and mobile devices Analytical skills for troubleshooting complex computer-related problems A quiet workspace with a high-speed internet connection

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Vacancy posted 3 days ago
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