Technical Support Performance Manager - Remote

$190.82k - $220.82k

Ieee Ru Sb

Remote job

ServiceNow Inc. in Santa Clara, CA is seeking a Manager, Technical Support Management - Performance to lead efforts on CSAT, TTR, and backlog metrics. You will leverage extensive experience to optimize KPI performance and customer satisfaction while driving process improvements. This role offers telecommuting flexibility within the United States and a competitive annual salary range of $190,819 to $220,819, reflecting responsibility and impact across technical support operations. #J-18808-Ljbffr Ieee Ru Sb

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Technical Support Performance Manager - Remote in Santa Clara, CA vacancy

Technical Support Manager
...hybrid in San Diego and the Bay Area, with remote considered for the right person, and... ...agent, and integration issues, explain technical fixes in plain language, and work with engineering... ...You bring: experience in technical support at a software company; comfort...
Remote work
Full time
Blooio
New York, NY
5 hours ago
Technical Support Manager
$95k - $125k
...Technical Support Manager OUR COMPANY SimX is a fast-growing company that has brought virtual... ...conducting regular 1-on-1s and managing team performance. ●Manage scheduling, queue... ...location, but are generally open to remote work within the continental United States...
Remote work
Live in
Home office
SimX, Inc
Oregon State
1 day ago
Technical Support Engineering Manager
...Leading a team of Technical Support Engineers in a full-time remote capacity, the Technical Support Engineering Manager will oversee daily operations, mentor staff on technical troubleshooting... ...in customer service and operational performance. Key responsibilities Lead, coach, and...
Remote work
Full time
Virtual Vocations Inc
United States
4 days ago
Technical Support Manager
...Technical Support Manager Shamrock Trading Corporation is the parent company of a family of brands... ...team, which includes employees in remote offices. Mentor and foster professional... ...of technical support staff. Set performance goals and ensure that team members...
Remote work
Ryan Transportation
Overland Park, KS
1 day ago
Technical Support Manager
...States). We are looking for a technical, customer-obsessed, and commercially aware Technical Support Manager to lead our 24/7 global... ...customer-centered and high-performance culture within the distributed... ...direct experience managing remote or offshore technical teams...
Remote work
Teal Communications, Inc.
Kirkland, WA
1 day ago
Technical Support Manager
...Customer Success Support Manager Quality Coding Software Solutions... ...experience, support processes, SLA performance, and cross-functional... ...strong problem-solving and technical skills to minimize... ...Position is available remotely QCSS is headquartered in...
Remote work
Local area
QCSS Health
United States
2 days ago
Technical Support Manager
$75k - $100k
...Technical Support Manager Discover Your Next Big Opportunity: See Why Quality Vision International... ...operations by resolving issues remotely, accelerating first-contact resolution... ...resolution. Establish and manage performance metrics (e.g., first-contact resolution...
Remote work
Temporary work
Work at office
Local area
Monday to Friday
Shift work
Quality Vision International
Rochester, NY
2 days ago
Technical Sales Support Manager
$112.96k - $213.06k
...112,961 - $213,062Company: Siemens Technical Sales Support Manager Job ID 525230 Posted since... ...Job type Full-time Work mode Remote only Employment type Permanent... ..., coaching, development, and performance management for a high-performing technical...
Remote work
Permanent employment
Full time
Local area
Immediate start
Siemens
Alpharetta, GA
4 days ago
Technical Support Manager
Technical Support ManagerBring your energy to Aggreko as Technical Support Manager based in Europe. You'll play a key role in leading and evolving... ...to mining operations and remote communities who rely on us... ...maintaining engagement and performance throughout transitions....
Remote work
Local area
Work from home
Flexible hours
Aggreko
New Limerick, ME
2 days ago
IT Technical Support Manager
$120k - $135k
...Job Description Job Description TECHNICAL SUPPORT MANAGER Are you ready to elevate your career... ...and SLA compliance, including performing hands-on support of technical and end... ...technical professionals Exposure to remote support technology and tools. Experience...
Remote work
Work experience placement
Work at office
Flexible hours
Dessert Holdings Inc.
Saint Paul, MN
5 days ago
Technical Support Team Manager
$100k - $120k
...teams to map, measure, and manage site activity. Propeller... ...Requirements Your Mission: As the Technical Support Team Manager , you will be... ...success, efficiency, and performance of Propeller’s Technical... ...or team-lead level. Remote pilot license (Part 107)....
Remote work
Work from home
Worldwide
Propeller
Denver, CO
2 days ago
Technical Support Manager
$60k - $70k
Overview Location: Remote (in the Tulsa area); NO TRAVEL (0% Travel... ...cybersecurity solutions and managed security services, with a... ...We are currently seeking a Technical Support Manager to oversee support operations... ...while ensuring optimal performance of our Azure cloud...
Remote work
Permanent employment
Full time
Monday to Friday
Shift work
Peerless
New York, NY
3 days ago
Aquatic Technical Support Manager
$80k - $100k
...Description Description: Job Title: Aquatic Technical Support Manager Department: Support Reports To... ...team and monitor individual and team performance to deliver constructive, timely... ...with help desk software and remote support tools preferred. ~ Proficiency...
Remote work
Full time
Shift work
Weekend work
VivoAquatics
Las Vegas, NV
18 days ago
EV Charger Technical Support Manager
...Description Job Description EV Charger Technical Support Manager Work Location: On-site only — Fremont, California (No remote or hybrid options available) Zerova... ...Engineers (FAEs), and SLA partners. Own Performance – Drive KPIs including uptime, case resolution...
Remote work
Zerova Technologies USA LLC
Fremont, CA
12 days ago
Founding Head of Performance
...Founding Head of Performance Creative & Content for GutRx... ...GutRx Location: Remote Commitment: Full-... ...better understand and support their gut health.... ...traditional Social Media Manager or Videographer role.... ...explanations. Translate technical medical information...
Remote work
Full time
Temporary work
Freelance
Immediate start
GutRx by Probiotica Supplements
United States
2 days ago
Customer Experience and Technical Support Manager
...opportunities for career growth in a supportive, hands-on environment where your contributions... ...utilities. With tens of thousands of remote terminal units (RTUs) deployed across... ...Summary The Customer Experience & Technical Support Manager is a hands-on leader responsible for...
Remote work
Work at office
Local area
Immediate start
Flexible hours
Weekend work
Mission Communications LLC
Norcross, GA
5 days ago
Senior Director, Performance
$128k - $155k
...way forward. Senior Director, Performance - JLL (Life Sciences Platform... ...builder, not a people manager, and it is accountable for whether... ...regulated environmentsLocation: Remote + Travel (up to 25% or as... ...table!Personalized benefits that support personal well-being and...
Remote work
Full time
Contract work
Local area
Jones Lang LaSalle
Boston, MA
6 days ago
Global Performance Manager
$110k - $136k
...forward. What his job involves: The Global Performance Manager has responsibility for our Business... ...the account technology and performance support programs. BI touches all aspects of account... ..., and internal considerations.Location:Remote -SAN ANTONIO, TX, St. Paul, MNIf this...
Remote work
Full time
Contract work
Work at office
Local area
Jones Lang LaSalle
San Antonio, TX
4 days ago
Director, Supplier Relations + Performance Management
$173k - $208k
...interview steps may take place by phone. For remote roles, and at our discretion,... ...re looking for a Supplier Relations & Performance Management Director who will own the Supplier Relations... ...or Six Sigma certificationExperience supporting high-volume, high-SKU-variability...
Remote work
Full time
Contract work
Work at office
Local area
Worldwide
Flexible hours
Shift work
Collectors
Jersey City, NJ
3 days ago
Shopify Performance Manager
...Shopify Performance Manager This is a remote position. The Shopify Performance Manager will oversee the creation, management, and optimization of... ...integrations are accurate and functional. Troubleshoot technical issues and work with developers as needed. Optimize...
Remote work
Permanent employment
Work from home
Monday to Friday
MAG - MyAmazon Guy.
United States
2 days ago
Performance Manager
$103.5k - $129.5k
...Performance Manager This contract role provides leave of absence coverage for an organization... ...strong performance management program to support its leaders and teams. As Performance Manager... ...-impact contribution in a primarily remote hybrid role with a consistent Monday -...
Remote work
Contract work
Temporary work
Monday to Friday
Eastridge Workforce Solutions
Irvine, CA
2 days ago
Outbound Performance & Client Success Lead
...Outbound Performance & Client Success Lead – Cold Email | Remote At Pavago, one of our clients is... ...not a passive account management role. You'll manage 20... ...ensuring campaigns are technically sound, reaching... ...resolve campaign issues Support long-term client growth...
Remote work
Pavago
United States
2 days ago
IT Strategy & Performance Operations Manager
$96.7k - $145k
...understand aging care all while being supported every step of the way. We’re a team... ...from you.POSITION TITLEIT Strategy & Performance Operations Manager*This role is not eligible for employment... ...Virginia *A Hybrid schedule of both Remote and In-Office days is required. In...
Remote work
Full time
Work at office
Genworth Financial
Richmond, VA
4 days ago
Performance Manager
$80k - $90k
...Performance Manager The Performance Manager creates and manages the overall service delivery strategy for all services for an assigned network zone. Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate's area...
Remote work
Venturefizz Product Management Community
United States
1 day ago
Performance Manager
$58.3k - $69.95k
...Platform Performance Manager – Dealer Inspire Responsibilities Meeting preparation & presentation... ...including but not limited to General Support, Inventory Support, SEO, Compliance,... ...and able to work independently in a remote environment Strong knowledge of Google...
Remote work
Home office
Visa sponsorship
Work visa
Cars.com LLC
California, MO
2 days ago
Performance Manager
...THIS POSITION The Performance Manager serves as the primary operational... ...and special events. This role supports all live performance activity... ...performances, including: Technical riders and production... ...may vary week-to-week. Some remote work is possible with supervisor...
Remote work
Full time
Contract work
Flexible hours
Afternoon shift
Saugatuck Center for the Arts
Saugatuck, MI
4 days ago
Partner Success Manager -- Growth & Performance Marketing
$115k - $125k
...Job Description Location: Remote — United States or Canada \n Preferred time zones... ...marketing challenges and connect marketing performance with measurable business outcomes. \n... ...looking for a proactive Partner Success Manager who knows how to own the customer...
Remote work
Full time
For contractors
Flexible hours
OnHires
West Virginia
11 days ago
IT Service Desk Lead
...providing effective IT support services to end-users... ...of the IT services by managing day-to-day activities,... ...for the organization’s remote locations, including... ...teams, including setting performance objectives, conducting... ...training to enhance technical and customer service skills...
Remote work
Full time
Flexible hours
Arhaus
Boston, MA
19 hours ago
IT Support Director
...Disaster Recovery and Support provides enterprise leadership... ...recovery, emergency management, and business impact... ..., while leading Technical Support and Data Center... ...support services, ensuring performance against service levels... ...onsite and two days remote each week. The first 9...
Remote work
Full time
For contractors
2 days per week
Medisys Health Network, Inc.
Garden City, NY
19 hours ago
Commercial Surety - Underwriting Performance Director Surety (Remote/Hybrid)
...underwriting strategy, portfolio performance, and technical excellence within a high-... ...arrangements and may be hybrid or fully remote, with the ability to travel as needed to support agency engagement, market... ...with greater autonomy, managing account and portfolio...
Remote work
Full time
Local area
Home office
Flexible hours
The Hanover Insurance Group
Dallas, TX
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Performance Manager - Remote. Be the first to apply!