Call Center Representative

Job Description

Job Description

???? $15 to 17/hr Guaranteed Pay + Generous Uncapped Bonuses + daily Cash Spifs ????

???? Earn Up to $55 Per Demo Completed! ????

???? On-Site Appointment Setter Position (Not Remote)

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities:

• Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.
• Provide detailed information regarding our products, services, and installation processes.
• Utilize a CRM system to document customer interactions and track leads.
• Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.
• Assist with customer follow-ups to ensure they have all necessary information and support.
• Collaborate with team members to improve processes and customer interactions.

Requirements

• Eligible to work in the United States.
• Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus.

• Experience using a CRM platform is a plus.
• Comfortable working with call scripts and call-tracking software is a plus.

Benefits

• Paid training & growth opportunities.
• Fun, energetic, supportive team culture.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off