Account Supervisor

The Account Supervisor is a key role within our organization, responsible for leading the collaboration with the team to develop comprehensive public relations strategies that enhance a client’s brand reputation, increase brand awareness, and drive business objectives. This role requires a strategic thinker with a creative flair, strong communication skills, and a deep understanding of media relations, crisis communication, and social media. Key Responsibilities Strategic Client Counsel Serve as the senior day-to-day advisor and primary point of contact for clients. Develop trusted relationships with client stakeholders and leadership teams. Provide strategic communications counsel that balances opportunity, reputation, risk, and organizational priorities. Anticipate client needs and proactively identify opportunities to advance business and communications objectives. Lead strategic planning efforts and develop recommendations aligned with client goals. Help clients navigate complex, sensitive, and high-pressure situations with confidence and clarity. Bring thoughtful perspective and sound judgment to every client interaction. Own the overall health, momentum, and success of assigned accounts. Establish and maintain a consistent rhythm of communication, planning, and execution. Ensure responsiveness, accountability, and follow-through across all client engagements. Manage expectations, priorities, timelines, and deliverables effectively. Identify challenges early and solve them before they affect client satisfaction. Foster long-term client relationships that lead to retention, growth, and partnership opportunities. Communications Strategy & Execution Develop and oversee integrated communications strategies and public relations programs. Guide media relations, executive visibility, thought leadership, content development, stakeholder engagement, and issues management efforts. Monitor industry trends, news cycles, and emerging issues that may impact clients. Evaluate communications opportunities through both strategic and reputational lenses. Ensure all work aligns with client objectives and agency standards of excellence. Measure performance and communicate outcomes, insights, and recommendations to clients. Maintain accountability for account profitability, resource allocation, and overall financial health. Partner with agency leadership to develop scopes of work, manage budgets, and allocate resources effectively. Monitor account activity against budgets and proactively identify scope, staffing, or profitability concerns. Lead client conversations about budgets, project changes, and scope adjustments with confidence and transparency. Support forecasting, utilization planning, and revenue management efforts. Balance client needs with agency priorities to ensure sustainable account growth and long‑term success. Lead, mentor, and develop junior team members. Foster a culture of accountability, collaboration, curiosity, and continuous improvement. Provide regular coaching, feedback, and professional development support. Elevate the quality of work through strong leadership and clear expectations. Contribute to recruiting, onboarding, and agency growth initiatives as needed. Agency Growth & Business Development Identify opportunities to expand existing client relationships. Contribute to new business efforts, proposals, presentations, and agency marketing initiatives. Represent the agency professionally in industry, community, and networking environments. Qualifications Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field. 5–8+ years of public relations, strategic communications, or agency experience. Proven success managing multiple client accounts and communications initiatives simultaneously. Exceptional client relationship management skills. Strong strategic thinking and professional judgment. Demonstrated ability to assess opportunities alongside reputational, operational, and business risks. Experience managing budgets, scopes of work, and client financial expectations. Strong understanding of agency operations, profitability, and resource management. Excellent written, verbal, and presentation skills. Outstanding organizational and project management abilities. Experience leading teams and mentoring colleagues. Ability to thrive in a fast‑paced environment while maintaining attention to detail and composure under pressure. #J-18808-Ljbffr H & A Resources, LLC