Account Supervisor

Account Supervisor

Pierpont Communications, the largest independent communications firm in the Southwest with offices in Houston, Dallas, Austin, San Antonio, Phoenix and Denver, continues to grow in each of our core markets with industry leading clients around the world. Independent management of accounts and staff. Participate in new business efforts.

Duties & Responsibilities

Account Management:

• Responsible for supervision and retention of assigned business base.
• Supervise the various communications activities of client programs within a designated account team(s), on time and within designated budget.
• Works on and supervises a range of activities within multiple accounts, including research needs, writing, strategic planning, and budgeting.
• Supervises preparation of monthly activity reports.
• Responsible for staff allocation of client work.
• Supervises team members.

Client Services:

• Takes responsibility for regular client contact, ensuring that the client is satisfied with relevant account activity.
• Responsible for interpretation and resolution of client needs and problems where applicable.
• Maintain regular client contact, ensuring that client is updated and briefed on all relevant account activity.
• Identifies opportunities for further account expansion/development.
• Ensures quality standards are met in servicing the client, including presentation of all work product.
• Creates and directs implementation for client programs.

Staff/Self Management:

• Works effectively with account team, including project supervision of subordinates and others assigned and acts as a liaison with Vice President/Senior Vice President level.
• Projects personal characteristics of positive attitude, professional appearance, solid communication skills, initiative, and ability to work as part of a team environment.
• Thinks creatively and strategically on all account assignments.
• Manages time effectively, meets deadlines, pays attention to detail, and sets priorities for all assignments.

Financial Management:

• Works with VP/SVP to approve budgets, client programs and invoices for all accounts.
• Responsible for account profitability.
• Oversees monthly and/or weekly budget status reports as part of budget tracking process where appropriate.

New Business:

• Participates in preparing new business proposals for new and existing clients.
• Works within firm's new business system.
• Research and preparation of new business proposals for new and existing clients and participants in presentations.
• Identifies incremental business opportunities on current accounts and new business opportunities with new prospects.

Firm Promotion:

• Promotes the firm as appropriate, including identification of relevant outlets to publicize/promote current accounts and activities. Staff Development:
• Participates in training, skill development of subordinates.
• Mentors subordinates.

Qualifications:

• Excellent writing, verbal, editing and interpersonal skills. Demonstrate capability in delegating assignments, supervising others, receiving cooperation from other departments/offices.
• Broad knowledge of agency resources.
• Knowledge of general business practices.
• Specialized industry knowledge plus specialized skills in media relations, marketing, social media, etc. Excellent writing skills are a non-negotiable point.
• Range of non-quantifiable talents including judgment, enthusiasm, sales ability, and people skills.

Experience: 5+ years

Compensation: Salary commensurate with experience. Additionally, the employee will be eligible for incentive compensation program, 401k match, profit sharing and other benefits.