Operational Excellence Specialist

Operational Excellence Specialist

The Operational Excellence Specialist drives accountability, process adherence, and consistent execution across Divcon's project management organization. Reporting to the Senior Vice President of Operations, this role serves as a liaison between the SVP, Project Executives, Senior Project Managers, Project Managers, and key cross-functional partners supporting Divcon's data center project portfolio.

The role monitors compliance with established project management standards, operating processes, and leadership initiatives; identifies execution gaps; follows up with accountable leaders; and escalates unresolved or recurring issues as needed. Acting as an extension of the SVP, the Senior Program Manager reinforces standards, drives follow-through, surfaces risks, and helps ensure project management processes and initiatives are consistently executed across Operations.

This is a 100% onsite role in Irving, TX

Key Responsibilities:

• Serve as the SVP of Operations' primary liaison for project management accountability, follow-through, and execution across Project Executives, Senior Project Managers, and Project Managers.
• Monitor adherence to established project management processes, company standards, operating procedures, reporting requirements, and leadership initiatives across multiple project portfolios.
• Identify overdue, incomplete, inconsistent, or noncompliant project-management activities and follow up directly with responsible leaders to drive resolution.
• Maintain visibility into key project-management requirements, including schedules, project documentation, financial reporting, system updates, approvals, risk reviews, and other defined operating rhythms.
• Track commitments and action items resulting from operational reviews, leadership meetings, audits, and other management activities through completion.
• Identify recurring execution gaps, process breakdowns, or areas of inconsistent performance and escalate material or unresolved issues to the SVP of Operations.
• Develop and maintain dashboards, trackers, and reporting that provide leadership with visibility into process adherence, outstanding actions, execution risks, and portfolio-level trends.
• Support rollout and adoption of new project management processes, standards, tools, and operational initiatives, ensuring expectations are understood and consistently implemented.
• Partner with Project Executives and other operational leaders to address process gaps, improve accountability, and strengthen standardized project delivery practices.
• Coordinate with Engineering, Finance, Safety, HR, Supply Chain, and other functions when operational priorities require cross-functional follow-through.
• Provide concise updates to the SVP of Operations regarding risks, missed commitments, recurring issues, and items requiring leadership intervention.
• Lead special projects, operational reviews, and process-improvement initiatives assigned by the SVP of Operations.

Qualifications:

• Strong project and program management skills with the ability to monitor multiple portfolios, priorities, deadlines, and dependencies simultaneously.
• Strong understanding of construction project management practices, including scheduling, documentation, financial reporting, risk management, procurement, billing, and project closeout.
• Demonstrated ability to drive accountability and follow-through across Project Executives, Senior Project Managers, Project Managers, and cross-functional stakeholders without direct reporting authority.
• Strong organizational skills and attention to detail, with the ability to identify missed requirements, incomplete workflows, and recurring execution gaps.
• Strong judgment and executive presence, including the ability to appropriately challenge missed commitments, reinforce established standards, and escalate issues when necessary.
• Ability to analyze project and portfolio information, identify trends or risks, and translate findings into clear actions and recommendations for leadership.
• Excellent written and verbal communication skills with the ability to provide concise, actionable updates to senior and executive leadership.
• Strong working knowledge of project management systems, workflow tools, reporting platforms, and operational tracking methods.
• Continuous improvement mindset with the ability to distinguish between individual accountability issues and broader process or system gaps.

Experience:

• Bachelor's degree in Business Administration, Project Management, Construction Management, Operations, Engineering, or a related discipline preferred; equivalent experience may be considered.
• Minimum 5+ years of related experience in construction project management, program management, project controls, operational excellence, business operations, or a related project-based environment.
• Experience supporting or overseeing multiple concurrent projects or project portfolios, preferably within data center, BAS/BMS, MEP, electrical, HVAC controls, or mission-critical construction environments preferred.
• Experience working with senior project leadership and driving accountability across complex, cross-functional organizations.
• Demonstrated experience with project-management standards, operating procedures, reporting requirements, and portfolio-level performance tracking.
• Experience identifying process gaps, implementing operational improvements, and supporting adoption of standardized workflows or tools.
• Experience with project-management and construction-management platforms such as Monday, Procore, MS Project or similar systems preferred.

Physical Requirements:

• Sit for extended periods (typically 6-8 hours per day) while performing computer-based tasks such as data entry, email responses, system updates, etc.
• Use hands and fingers to operate standard office equipment, including computers, keyboards, mice, telephones, scanners, printers, and calculators.
• Occasionally stand, walk, bend, stoop, or reach to access filing cabinets, retrieve documents, or attend meetings.
• Lift, carry, push, or pull light objects and materials weighing up to 20-25 pounds (e.g., boxes of files, PPE, office supplies).
• Have sufficient vision (with or without correction) to read computer screens, printed documents, and small print; and sufficient hearing to communicate effectively by phone and in person.
• Work in a typical indoor office environment with moderate noise levels from office equipment, conversations, and occasional interruptions.

Benefits & Total Rewards:

• Opportunities for Growth Hands-on training and career advancement in an exploding data-center industry.
• Medical, Dental, and Vision Insurance We cover 100% of individual medical premiums and help offset the cost of family coverage.
• 401K with Employer Match Eligible after 90 days, with company matching to help you invest in your future.
• Disability Coverage Both short- and long-term disability insurance provided at no cost to our employees.
• Flexible PTO Take time off when you need it, no accruing time necessary.
• Field-Based Employee Benefits For eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.

About Us:

Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.