Service Appointment Coordinator
Maguire Company Inc
Job Summary: This position is responsible for assisting the Service Manager, Service Advisors, and other co-workers with the day-to-day operation of the Service Department. The Service Appointment Coordinator will handle in/outbound calls and appointment setting for customers *****This particular position will focus on the "Service Porter" tasks but will also include assisting Service Advisors, as well***** The Service Porter will focus strongly on assisting the Service Advisors with delivering service customer cars to Technicians, delivering customer cars from shop to Recon/Wash bay, and assisting Service Advisors with other tasks throughout the shift. Essential Job Duties and Responsibilities: (Additional duties as assigned)
- Takes incoming calls from customers with high level of customer service
- Schedules appointments for service
- Obtains customer and vehicle data prior to arrival when possible
- Establishes customer's payment method, obtain credit approval if necessary
- Notify Service Advisors of incoming work
- Handles telephone inquiries regarding appointments and work in process
- Follows all Service Appointment and Service Customer Handling Processes as written
- Completes all appointments per written process
- Reports all customer concerns directly to Service Management
- Follows up with customer prior to service visit per written process
- Performs other duties as apparent or assigned
- Determine customer's primary concern and schedule the necessary appointments
- Establish and maintain great customer relationships that encourage repeat and referral business.
- Work as a team player and uphold the company's standards of professionalism and integrity.
- Develop and maintain a knowledge base of the evolving products, services and needs of the dealership.
- Answer incoming customer calls promptly and professionally
- Document conversations and update customer records after each interaction
- Sets service appointments
- High school diploma or equivalent
- Driver's License
- Customer service experience
- Previous clerical or administrative experience is a plus
- Ability to learn basic computer programs and processes
- Excellent phone etiquette
- Advanced communication and organizational skills
- Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
- Ability to prioritize and organize work in a multitasked environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Strong organizational skills including the ability to manage multiple projects and details simultaneously.
- Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
- Ability to work productively in a fast paced, stressful environment.
- Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.
- Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
- Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
- Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Service Appointment Coordinator in Ithaca, NY vacancy
- ...Cayuga Health System is looking for a Patient Service Specialist located in the Town of Ithaca, NY. This position supports providers... ...include checking in patients, verifying demographics, scheduling appointments, and collecting payments. If you thrive in a team-oriented...SuggestedWork at office
cayugahealthsystem
Ithaca, NY2 days ago - ...Cayuga Health System is seeking a Patient Service Representative for its Ithaca location. In this role, you'll be responsible for checking in patients, managing their demographics, collecting payments, and assisting with medical scheduling. Candidates should possess a...SuggestedWork at office
cayugahealthsystem
Ithaca, NY2 days ago $19.35 - $21.53 per hour
...continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and...SuggestedWork at officeLocal areaShift workChipotle Mexican Grill
Ithaca, NY4 days ago- ...experience by ensuring safe and quality food is prepared and served; Ensure the restaurant crew is well trained and provides good customer service; Maintain a clean, organized line with properly functioning line equipment; Monitor time and temperature on the line and handle...Suggested
Chipotle
Ithaca, NY1 day ago - ...Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...Suggested
The Home Depot
Ithaca, NY5 days ago - ...Job Description Department: Surgical Services Title: Director of Perioperative Services... ...providing services. ~ Serves as the coordinating force that aligns the resources of the... ...support providers/managers in coding, appointment utilization, next appointment...Local area
Cayuga Health System
Ithaca, NY5 days ago $100k
...that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice... ...TRAINING WITH EXCELLENT SALES MANAGEMENT PRE-SET COMPANY APPOINTMENTS (TRUE TRIPLE CONFIRMED LEADS) PROVEN SALES PROCESSES THAT...Local areaDisability Solutions
Ithaca, NY5 days ago$46k - $52k
...do their best work and deeply committed to advancing our employees. Purpose of Position Manages the entire retail and food service department in a single Byrne Dairy & Deli store according to company policies, procedures, and federal/state requirements. In your...Full timeContract workWork at officeLocal areaByrne Dairy and Deli
Ithaca, NY4 days ago$130k - $175k
...and knows how to get things done in a multi-office professional services environment. This is a hybrid work model with consistent... ...initiatives (process redesign and/or technology rollouts) with hands-on coordination and follow-through ~ Proficiency with common productivity,...Temporary workWork at officeBowers CPAs & Advisors
Ithaca, NY2 days ago$90k - $125k
...Job Description Job Description Director of Environmental Services- Cayuga Health- Full Time- Days When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and...Full timeContract workWork at officeLocal areaShift workCayuga Health System
Ithaca, NY20 days ago$20.66 - $22 per hour
...supplies, and budget maintenance. The Administrative Operations Coordinator also supports the hiring process and delegation of tasks to... ...student staff. This position is a blend of event planning, customer service, student development, and operational leadership that directly...Hourly payPart timeInternshipLive inWork at officeImmediate startFree visaFlexible hoursWeekend workAfternoon shiftThe Chronicle of Higher Education
Ithaca, NY3 days ago- ...Who We Are Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare,...
Xtensys
Ithaca, NY13 hours ago $70k - $80k
...all applicable documentation is completed based on policies and procedures. Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes. Participates in training and other learning...Work at officeFlexible hoursCasella Inc
Newfield, NY3 days ago- ...Job Title: Facilities Mgr Projects I Job Family: Facilities & Safety Services Level: G Remote Option Availability: Onsite Responsibilities Lead and manage multiple critical maintenance projects funded by the State University Construction Fund, ensuring project success...Contract workFor contractorsWork at officeLocal areaRemote workRelocation package
Thebuildersagc
Ithaca, NY5 days ago $45k - $60k
...We're hiring a Customer Experience Lead to own the customer service experience at Seen. You'll be the first point of contact for every customer inquiry — by phone, email, and direct message — while also building the tools, workflows, and processes that allow our customer...Tompkins Chamber
Ithaca, NY1 day ago- Overview The Project Manager leads execution of Contract Colleges’ state funded critical maintenance capital construction projects. They work independently and collaboratively, using professional judgment to facilitate decisions throughout all project phases, and apply...Contract workFor contractorsWork at officeRelocation package
Cornell University
Ithaca, NY13 hours ago $19.5 - $26.26 per hour
...beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests. We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group,...Currently hiringFlexible hoursNight shiftPine Tree
Ithaca, NY4 days ago$177.69k
Position Summary We're seeking a Senior Account Executive (known to N2 as Area Directors) to launch, grow, and lead a Stroll publication in your local market. If accepted, you'd operate as a local publisher: driving revenue, building partnerships with business owners, ...Local areaWork from homeHome officeFlexible hoursThe-N2-Company-
Ithaca, NY13 hours ago$19.5 - $26.26 per hour
...beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests. We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group,...Currently hiringFlexible hoursNight shiftDunkin' Donuts
Ithaca, NY4 days ago$16 - $35 per hour
...desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with... ...when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Ithaca, NY1 day ago$21.42 - $27.85 per hour
...Job Description Job Description Food Service Supervisor- Full Time- Days/Evenings Position Overview: The Supervisor - Nutrition & Dining manages the shift including production, service and retail operations to ensure the highest quality service to our patients...Hourly payFull timeLocal areaFlexible hoursShift workAfternoon shiftCayuga Health System
Ithaca, NY3 days ago$70k - $80k
...About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities:...Remote workInsurance Office of America
Ithaca, NY1 day ago$17.75 - $20.4 per hour
...beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests. We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group,...Currently hiringFlexible hoursNight shiftElmira, Inc.
Ithaca, NY4 days ago- CKA Management, LLC Overview As a General Manager at CKA Management, LLC, you\'ll enjoy: A competitive salary, bonus and generous benefits An excellent support network, and promotion from within The personalized training, support and tools you need to reach your goals ...Flexible hours
Wendy
Ithaca, NY1 day ago - ...our organization, you will play a crucial role in maintaining the quality and appeal of our properties. With a focus on exceptional service and a dedication to creating a positive work environment, HH Red Stone offers an exciting opportunity for career growth and...For contractors
HH Group
Ithaca, NY2 days ago $33 - $35 per hour
...Assist with basic repairs and other general maintenance duties. Consistently and genuinely demonstrate exemplary principles of customer service and teamwork. Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas. Ensure that the...Hourly payFull timeWork at officeLocal areaShift workWeekend workCardinal Group Management
Ithaca, NY13 hours ago- ...Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one or our state-of...Weekly payFull timeLocal areaImmediate start
Mavis Tire
Ithaca, NY3 days ago $100k
...closer Comfortable with face-to-face selling Resilient, self-motivated, and goal-oriented Experienced in sales (door-to-door, merchant services, or similar preferred) Compensation for Xplor Pay Direct Sales position offers health benefits, 401K match and is a commission-...Weekly payLocal areaRemote workVisa sponsorshipFlexible hoursXplor Pay
Ithaca, NY4 days ago- ...Job Description Job Description Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistant and Service Managers to...Weekly payFull timeImmediate start
Mavis Tire Supply
Ithaca, NY8 days ago $85k - $90k
...served older adults in the Ithaca community through a continuum of services that includes Adult Day Programs, Independent Living, Assisted... ...in condition. Support medication management, pharmacy coordination, audits, and regulatory compliance. Maintain accurate clinical...Hourly payFull timePart time3 days per weekWeekday workLong View Systems
Ithaca, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Appointment Coordinator. Be the first to apply!
