Community Account Manager

Career Opportunities: Community Account Manager (11685) Job Summary As a Community Account Manager, you will be assigned a portfolio of multifamily dwelling unit properties. Your primary responsibility is to grow and maintain market share by selling new movers, win‑back customers, and upgrading existing customers to maximize monthly recurring revenue. In addition, you will develop and manage onsite relationships with leasing staff to ensure marketing agreements are maximized, drive growth by educating staff and residents about the value of our products and the reliability of our service, and position the company favorably against competitors and for contract renewals. You will also be assigned new properties to maximize MDU new‑build customer penetration by working with onsite sales personnel and internal field operations to be “first to the door”. Responsibilities Consistent achievement of monthly sales and revenue quotas and key performance indicators. Coordinate marketing events and cultivate relationships with sales, leasing staff, and homeowners associations to represent our brand and products while providing service excellence. Conduct site and virtual visits with property staff, update and replenish sales collateral, and educate leasing staff about new and existing product offers and the value of our brand. Schedule quarterly or semi‑annual reviews with property staff to walk the property, understand business trends, and share property performance against established targets. Act as a liaison between property management and internal Technical Operations, Construction Department, and Sales Support to address service issues that impact our ability to deliver on‑time and exceptional service. Timely tracking and reporting of all sales, events, visits, and property escalations. Act as a point of contact with bulk property management staff, coordinating new customer onboarding and de‑bulk events. All other duties assigned by your supervisor. Qualifications 5+ years of related experience. Ability to travel up to 75%. Strong communication skills are a must. Proficiency in Microsoft Excel and Office Suite programs is required. Business development experience with an emphasis on new customer acquisition and relationship management. Must be self‑motivated and able to work independently. Computer skills, including Windows‑based applications, and the ability to work within Salesforce and sales‑order entry and CRM platforms. Strong people and relationship management skills. Must possess and maintain a valid driver’s license in good standing within the state of current residence. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. #J-18808-Ljbffr