PROGRAM MANAGER

Summary Join the U.S. Department of State, Bureau of the Comptroller and Global Financial Services, Office of Customer Engagement (CGFS/CE) and help shape the future of workforce development for a global organization. This position serves as a Program Manager, leading enterprise training initiatives that support the Department's worldwide financial management mission by delivering innovative learning solutions, fostering organizational excellence, and developing a highly skilled workforce. Responsibilities Leads and coordinates a multidisciplinary training delivery team by establishing priorities, assigning and balancing work, coaching employees, monitoring performance, and ensuring organizational goals, deadlines, and quality standards are achieved. Plans, manages, and coordinates enterprise training programs by collaborating with leadership, stakeholders, and subject matter experts to deliver instructor-led, virtual, and online training that supports organizational priorities. Evaluates the effectiveness of training programs by analyzing performance measures, assessing customer feedback, monitoring quality standards, and implementing process improvements that enhance performance and workforce development initiatives. Develops and improves instructional programs by applying adult learning principles, collaborating with subject matter experts, designing engaging learning materials, and implementing innovative instructional methods that support learning objectives. Provides strategic advice/recommendations to leadership regarding workforce development initiatives, improvements, resource utilization, and long-range training strategies while maintaining productive relationships with internal/external stakeholders Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience leading or coordinating training programs by planning, implementing, and evaluating instructor-led, virtual, or online training to support organizational workforce development objectives. Experience managing complex training or organizational projects by coordinating with stakeholders, subject matter experts, and leadership to develop, improve, or deliver programs that meet organizational priorities. Experience evaluating programs or organizational processes by analyzing performance measures, identifying improvements, and implementing solutions to enhance program effectiveness and customer service. Experience leading or serving as a senior advisor to a team by assigning work, coaching employees, resolving operational issues, and ensuring organizational goals and deadlines are achieved. There is no substitute of education for specialized experience for the GS-14 position. Education Education requirements do not apply to this vacancy announcement. Additional Information To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the “Request a Reasonable Accommodation” button within the Assessment Application. For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at View email address on click.appcast.io. OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests: RA requests cover additional time on timed sections only. Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review. Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters. Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision. Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at View email address on click.appcast.io. If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.