Senior Implementation Manager

Role Description

Manage successful implementation of HealthStream software products. Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. Responsible for ensuring resolution of project issues associated with successful implementation. Maintain project documentation for key stakeholders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation. Mentor new and existing Implementation team members.

Key Responsibilities

• Adhere to all HealthStream security policies, procedures, and assigned training.
• Develop implementation project plans and scope of work appropriate for each implementation project.
• Manage software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously.
• Review commitments for technical services, training, and project management, ensuring that all commitments are executed according to contractual obligations.
• Understand and identify software functionality to support client business objectives.
• Coordinate all technical services including data transfer and installation between client and HealthStream.
• Review hardware recommendations and coordinate software installation process.
• Proactively escalate any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensure that an effective training program is planned and executed.
• Develop and maintain implementation documentation and communicate status and concerns to Manager, key stakeholders, project sponsors, and project team.
• Perform related duties as required in support of client service goals.
• Assist Senior Management in the onboarding of Implementations teams.
• Responsible for the adherence to documented procedures for Implementations.
• Assist in the training of new Implementation staff, providing support whenever necessary.
• Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks.
• Manage projects, aligning business goals with software solutions to drive process improvements.
• Leverage technical and business acumen to communicate effectively with clients.
• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets.
• Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new VerityStream software.
• Analyze and map data from existing systems to HealthStream databases.
• Perform data and business analysis and provide recommendations for data integrity and data normalization.

Qualifications

• Bachelor's degree in related discipline.
• PMP certification a plus.
• 4+ years of experience leading software implementation projects; healthcare experience highly desirable.
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
• Experience with web conferencing software.

Requirements

• Must have excellent oral and communication skills.
• Excellent project management skills.
• Excellent organization skills.
• Excellent task management and documentation skills.
• Possess strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details.
• Able to work effectively with various teams of different backgrounds.
• Able to manage multiple client relationships simultaneously.
• Have a demonstrated affinity for technology.
• Meticulous attention to detail to create and maintain documentation.
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users, and IT professionals.
• Ability to travel 40% of the time once travel resumes.
• Extensive phone and computer usage.
• Could lift up to 20 lbs.

Compensation

The salary range for this position is $78,629 - $88,731. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

• Medical, Dental and Vision insurance.
• Paid Time Off.
• Parental Leave.
• 401k and Roth.
• Flexible Spending Account.
• Health Savings Account.
• Life Insurance.
• Short- and Long-Term Disability.
• Medical Bridge Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• Identity Protection.
• Legal Protection.
• Pet Insurance.
• Employee Assistance Program.
• Fitness Reimbursement.