Customer Sales Specialist I

Customer Sales Specialist IArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.This position is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.What You'll Be Doing:Relationship managementCoordinate resources and processing of customer quotations for specified customers.Order preparationThorough knowledge and accountability of supply chain engagementsNegotiate pricing, provide quote mark up and notify customer of related price increases, maintain margin integrityWork with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problemsHandles local expediting and assists global opportunities through local escalationProvide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).Support sales team with direct customer contact for Order to Invoice process within Planned Demand.What We Are Looking For:1-2 years of sales experience supporting large, assigned customersAssociates or Bachelor's degree preferredIndustry experience with a distributor or supplier a plusStrong negotiation, verbal, and written communication skills are essentialExcellent interpersonal, organization, problem solving, and customer service skillsMust be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguityProficient with MS Office including Word, Outlook and Excel (VLOOKUPs and pivot tables) is a mustAerospace and Defense experience preferredMust be comfortable working in multiple systems and applicationsThis role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).Work Arrangement: This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.What's In It For You:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.Medical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time Off (including sick, holiday, vacation, etc.)Tuition ReimbursementGrowth OpportunitiesAnd more!Annual Hiring Range/Hourly Rate: $27.56 - $33.69Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.Location: US-IL-Downers Grove, Illinois (Butterfield Rd)Time Type: Full timeJob Category: Business SupportEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)All Arrow job postings are for existing job vacancies. We encourage your prompt application.