Customer Service Representative

Customer Service & Production Coordinator – Full-Time (Office-Based)

Cowleys Pest Services is looking for an organized, energetic, and team-oriented individual to join our office in a dual role that blends customer service with production coordination.

This hybrid position plays a key role in both client communication and daily operations.

Responsibilities include:

• Answering inbound calls with professionalism and warmth.
• Assisting clients with questions, scheduling, and service updates.
• Providing a positive experience that reflects our commitment to customer care.

• Managing technician schedules to ensure routes are optimized and efficient.
• Monitoring daily production to meet performance goals.
• Making real-time adjustments to schedules as needed to support both clients and technicians.
• Collaborating with team members to ensure all appointments are handled accurately and timely.