Claims Assistant

Hiring! Great Resume Builder- Claims Assistant!

The Claims Assistant provides high-quality warranty registration and warranty claim handling for low to medium-complexity roofing claims from the first notice of loss through resolution, settlement, and payment. This role delivers administrative support to the Claims Manager and Claims Specialist, ensures accurate data entry, and maintains strong communication with homeowners, roofers, distributors, sales, customer service, and accounting. The Claims Assistant evaluates claim validity, applies the appropriate warranty terms, and helps improve claims processes while consistently delivering professional and courteous customer service.

Responsibilities

• Handle low to medium-complexity roofing warranty claims from first notice of loss through final resolution, settlement, and payment.
• Provide administrative support to the Claims Manager and Claims Specialist, including documentation, data entry, and follow-up tasks.
• Direct claims that exceed assigned authority levels to the Claims Specialist and Claims Manager as appropriate.
• Interact professionally via phone and email with homeowners, roofers, distributors, sales representatives, and other internal teams.
• Process all warranty registrations in a timely and organized manner.
• Respond promptly and professionally to customer inquiries regarding warranty claims and related issues.

Essential Skills

• Strong customer service skills with the ability to communicate clearly and professionally via phone and email.
• Capability to handle difficult situations and interact effectively with diverse individuals and stakeholders.
• Proficiency in data entry for claims, registrations, and related records.
• Ability to learn and work within warranty claims and claims processing systems.

Work Environment

This position offers a 100% remote work arrangement after an initial onsite training period of approximately one to two weeks in the Portland (PDX) area. After training, you may occasionally come into the office for events, future trainings, or team activities. The role follows a day shift schedule, Monday through Friday, with typical hours of either 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. You will work extensively with Microsoft Office, email (including Google Suite if used), and CRM or claims processing systems in a professional, collaborative environment focused on process improvement and customer satisfaction. Dress expectations during onsite training and occasional office visits align with a standard professional office setting.

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 10, 2026.