Communications Center Operator

Job Summary The Communications Center Operator position supports incoming, outgoing, inter‑organization, and interdepartmental calls to and from the hospital. Operator is responsible for operation of a complex multiple‑position switchboard, answering all incoming and outgoing calls to the main switchboard and transferring calls appropriately and efficiently. The operator manages hospital codes and alarms, receives and transmits messages, and performs code duties. It maintains the wireless pager system by recording pager assignments, distributing, and repairing pagers. Related work as required. Work is subject to shift assignment over a 24‑hour, 7‑day per week cycle and must be able to work varied shifts, including weekends and holidays. Responsibilities Handles incoming and outgoing calls on a multi‑position console. Announces all codes and enters information into the computer system for immediate beeper notification of all code teams. Monitors and implements emergency procedures such as hotlines, disaster plans, and cardiac arrest and respiratory alarms, and keeps records of procedures performed. Programs or swaps beepers for all hospital staff and provides beeper forms and notification when a beeper is available. Places long‑distance calls. Sets up teleconference meetings. Maintains a current directory of the Medical Center telephone numbers for offices and personnel. Provides information regarding changes in locations of various hospital units and functions. Gives complex information regarding various Medical Center divisions and offices. Refers incoming and outgoing calls to the proper locations. Follows all department procedures as noted in the Department Policy and Procedure manual. Qualifications and Requirements Experience One year of experience where the primary function of the position was the operation of a complex multiple‑position switchboard and/or customer service. Preferred. Education High school or equivalency diploma. Licenses / Certifications None required. Other Good knowledge of office procedures, terminology, and equipment; ability to understand complex oral and written instructions; effective use of computer applications such as spreadsheets, word processing, calendar, e‑mail and database software; the ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; the ability to get along well with others; a pleasant speaking voice and clear enunciation; initiative; tact; poise; good judgment; and physical condition commensurate with the demands of the position. #J-18808-Ljbffr