SENIOR CLERK

Requisition No: 881920


Agency: Department of Health

Working Title: SENIOR CLERK - 64049098

Pay Plan: Career Service

Position Number: 64049098


Salary: $34,760


Posting Closing Date: 08/25/2026


Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This position is classified as a frontline administrative support role responsible for assisting clients, managing information flow, and supporting operational functions within the Health Department. This role contributes to efficient service delivery by performing client intake activities, processing payments, maintaining accurate records, coordinating appointments across multiple programs, and providing backup support for vital records. Work is performed with independence and requires strong attention to detail, effective communication, and adherence to established procedures to ensure compliance and quality of service. This position reports directly to the Program Manager and supports departmental operations through related duties as assigned.

Customer Service & Client Intake
Greets and assists clients upon arrival, verifies intake information, and issues receipts for services. Provides general information, answers client questions, explains service costs, and informs clients of any past due balances while attempting collection when appropriate. Updates basic client information in HMS during check-in. Handle incoming Health Department phone calls, providing information and directing callers to the appropriate staff or services.

Payment Handling & Cash Management
Accepts and records payments made by cash, check, or credit card. Maintains and secures the cash drawer, balances it daily, ensures accurate receipting, and enters billing information each day.

Data Entry & Records Management
Performs detailed data entry by entering and updating demographic, financial, and insurance information in HMS. Scans and uploads supporting documents, verifies insurance coverage using available databases, and maintains accurate electronic records. Supports Medical Records by copying, scanning, and faxing medical documents to legal entities or medical offices as needed.

Vital Statistics Backup Duties
Processes birth and death certificates by reviewing applications and supporting documentation for accuracy. Ensures the secure handling and proper accounting of certified paper used for issuing official Vital Statistics documents.

Appointment Scheduling & Program Support
Schedules and reschedules client appointments in HMS according to clinic templates, including services for Breast and Cervical, TB, Epilepsy, and Insulin program clients. Sends appointment reminders, mails program applications, determines program eligibility, and ensures financial and insurance information is accurate and complete.

Other Duties
Performs additional related responsibilities as assigned by management.

Required Knowledge, Skills, and Abilities:

• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.

Qualifications:

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Preferred - Bi-lingual

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health (Gadsden County Health Department)

278 LaSalle Leffall Dr. Quincy, FL 32351

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


Location: