ServiceNow Developer / Architect(ITIL V4 Certified)

ServiceNow Developer/Architect (ITIL V4 Certified)

The ServiceNow Developer/Architect is responsible for designing, developing, and implementing innovative and user-centric solutions within the ServiceNow platform. This role collaborates with cross-functional teams to deliver high-quality, scalable, and maintainable solutions aligned with business objectives.

Key Responsibilities

• Participate in the design and review of technical solutions and overall architecture.
• Develop intuitive, user-centric workflows and interfaces within the ServiceNow platform.
• Work closely with project managers, business analysts, and stakeholders to translate business requirements into technical solutions.
• Collaborate with developers and architects to ensure timely and high-quality solution delivery.
• Mentor and provide technical guidance to team members.
• Identify, troubleshoot, and resolve technical issues and production incidents.
• Ensure platform stability and optimal performance.
• Stay up to date with ServiceNow best practices, new features, and industry trends.
• Contribute to technical documentation, code reviews, and continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules, systems, and processes.
• Perform other duties as assigned to support the overall success of ServiceNow initiatives.

Required Skills & Qualifications

• Bachelor's degree in Computer Science or a related field (preferred).
• 5+ years of experience as a ServiceNow Developer and Architect.
• Proficiency in JavaScript, HTML, and CSS.
• Experience integrating ServiceNow with other systems using APIs or other integration methods.
• Strong understanding of ITIL processes and service management best practices.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Experience working in Agile development environments.

Additional Requirements

• Must be able to work effectively in a fast-paced environment with changing priorities and multiple deadlines.
• Ability to meet established timelines and manage multiple internal and external customer demands.
• Must provide exceptional customer service, including when working with demanding or challenging stakeholders.
• The incumbent is required to immediately disclose any debarment, exclusion, or event that makes them ineligible to perform work directly or indirectly on Federal health care programs.