Customer Care Lead: Escalations & Incident Resolution
Rug Doctor by BISSELL
Rug Doctor by BISSELL in Plano, TX is seeking a Consumer Care Coordinator to handle escalated inquiries and coordinate incident responses across phone, email, and chat. You will support customers, retail partners, and internal teams, lead by example, train care staff, and stay current with policies, procedures, and service goals. This on-site role requires strong communication, multitasking, and incident management skills, with a focus on delivering empathetic, professional service. #J-18808-Ljbffr Rug Doctor by BISSELL
- Selene Finance LP is hiring a Customer Advocacy Specialist to manage highly escalated customer complaints while ensuring compliance and maintaining trust. The... ...and coordination with various teams for effective resolution, contributing to an excellent outcomes-based...Suggested
- ...offering destination information, options, and timely communication to ensure a seamless booking experience. Ideal candidates excel in customer service, organization, and travel coordination while adapting to new tools in a collaborative, remote environment. #J-18808-...SuggestedRemote job
- Job Purpose The Customer Experience Operations Lead will serve as the central owner of... ...identification through full resolution Act as the single point... ...customer concerns and escalations Lead coordination across... ...withSalesForcesand/or Oracle or other incident/ticket management...SuggestedContract workWork at officeNight shift
$130.6k - $211.2k
...environment for our customers’ digital... ...Services, you will lead, empower, and build... ...outcomes. Lead Post‑Incident Reviews (PIRs) to... ...manage account‑level escalations using AI‑driven insights... ...improve service resolution timelines. Deep... ...family or medical care leave, gender identity...SuggestedShift work$45k - $55k
...and expert guidance to custom equipment, system... ...sale (inbound service leads) and post-sale (equipment... ...Service Delivery Teams. Escalate complex or unresolved... ...timely, end-to-end resolution. Proactively contact... ...issues, including incident details, actions taken...SuggestedHourly payFull timeWork at officeRemote workMonday to Friday2 days per week3 days per week- Collectors Universe Inc. is seeking a hands-on Supervisor, Beckett Customer Care to lead the daily operations of our Plano, TX in-office Customer Care team. You will coach Team Leads and Representatives, drive service levels and KPIs, and ensure a superior customer experience...Work at office
- ...oriented, and people-focused Team Lead to guide the Service... ...class internal and external customer service. The Team Lead is responsible... ...and onboarding, managing escalations, and driving accountability and... ...labor postings, open ticket resolution, and monthly reporting....
$65.6k - $86.1k
...Position Summary The Customer Service Supervisor is responsible for leading and developing a team of Customer Support... ...improvement. Customer Support & Escalation Management Serve as the primary... ...Ensure timely and professional resolution of customer issues. Monitor customer...Temporary work- ...Consumer Care Coordinator The role of Consumer... ...will handle escalated inquiries, coordinate incident responses, and ensure... ...part in supporting customers, retail partners,... ...Coordinate and manage the resolution of carpet cleaning... ...service goals. Lead by example and...Work at officeMonday to Friday
- An established industry player is seeking a Critical Incident Manager to oversee the resolution of critical incidents and ensure effective communication among stakeholders. This role involves authorizing updates, managing expectations, and documenting actions taken during...
$49.8k - $56.9k
...Coordinator for a remote role that emphasizes customer advocacy and problem-solving. The successful candidate will handle escalated customer interactions and ensure a high-... .... With responsibilities including conflict resolution and technical troubleshooting, the ideal candidate...Remote jobFlexible hours- Incident Response Team Lead The Incident Response Team Lead supports day‑to‑day security... ..., documented properly, and escalated appropriately. Through... ...protecting both staff and customers from the impact of security... ...and accolades. Taking Care of You & Your Family Your health...Local areaImmediate start
$67.54k - $79.45k
## Supervisor, Beckett Customer CareApplylocations:... ...5636Collectors is the leading creator of innovative... ...Supervisor, Beckett Customer Care to lead the daily... ...satisfaction.* Handle escalated customer issues and ensure... ...timely, professional resolution.* Conduct regular...Full timeWork at officeRemote workWorldwideFlexible hoursShift work$67.54k - $79.45k
...and implement operational and customer relations representative team KPIs for delivery of timely resolution to customer support services... ...queries. Proficiently defuse escalated customer calls/emails and swiftly... ..., and quality of customer care delivery at scale....Full timeWork experience placementWork at officeFlexible hours- ...researching and resolving system access issues while ensuring effective stakeholder communication. The ideal candidate will manage incident resolution, process improvement, and quality assurance, leveraging significant analytical and communication skills to support business...
$23 - $28 per hour
Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries...Hourly payFull timeFlexible hours- Sally Beauty in Plano, Texas is hiring a Customer Insights Manager for a hybrid position. This role involves designing and analyzing research to drive insights across brand, marketing, and customer service areas. The ideal candidate has extensive experience in retail or...
- ...service while following Standard Operating Procedures. Responsibilities include supervising and training team members, maintaining shelves, resolving customer situations, ensuring safety, and fostering a high-performance team with strong #J-18808-Ljbffr Whole Foods Market
- Antera Software USA, Inc. is seeking a Customer Success Associate in Plano, TX to provide operational support for top accounts while independently managing a portfolio of SMB customers. You will coordinate Quarterly Business Reviews, manage CRM integrity, and distribute...Full time
$50k - $60k
...and building programming that turns a visit into a habit. You lead with Infectious Enthusiasm and hold yourself — and your team —... ...partner pro-actively with peers to collaborate on site-level issue resolution Standards, Retention & Accountability Set the standard for how...Hourly payFull timeWork from homeAll shiftsShift workAfternoon shift- ...optimize stylist schedules, and provide a welcoming atmosphere for clients. The ideal candidate has excellent organizational and customer service skills, with at least three years of experience in a similar role. Competitive pay starts at $15/hour, with bonuses and growth...
- ...in identifying and managing sensitive or escalated interactions. The right candidate knows... ...interactions, delivering high-quality social care and turning negative interactions into... ..., and maintain ownership through resolution by monitoring activity, tracking sentiment...Work at office
- ...‑based tools, mobile apps, and industry‑leading expertise to deliver exceptional service... ...contract negotiation, oversight, and issue resolution. Review, approve, and oversee vendor... ...reports with actionable insights. Address escalated homeowner concerns professionally and...Contract workFor contractors
$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor... ...operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out...Hourly payFull timeShift workNight shiftAfternoon shift- ...Customer Service Manager - State Farm Agent Team Member Benefits: License reimbursement Simple IRA with employer match... ...Develop and implement agency policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service...Work at officeFlexible hours
- ...Responsible for providing excellent customer service and maintaining... ..., maintenance, and problem resolution. Has extensive knowledge and... ...Professionally and promptly handles escalated customer calls and issues.... ...RESPONSIBILITIES: Lead and manage team through training...Full timeWork at officeMonday to Friday
$67.54k - $79.45k
Collectors Universe, Inc. is seeking a Customer Care Supervisor in Plano, TX to lead the customer support operations. The role focuses on enhancing customer experience and ensuring exceptional service delivery. Applicants should have extensive customer service experience...- ...Operations (BSRO) in Plano, TX is seeking a Service Manager to oversee auto service staff, coordinate scheduling, and ensure top-tier customer satisfaction. You will mentor technicians, manage parts purchasing, and drive daily operations to maximize revenue and service...Hourly pay
- ...Operations Supervisor MCI is a leading business process outsourcing (BPO... ...real-time adherence. Handle escalated customer issues and ensure timely resolution. Collaborate with QA and Training... ..., color, family or medical care leave, gender identity or expression...Full timeTemporary workCasual workWork at officeLocal area
- BTI Solutions in Plano, Texas, is seeking a Business Operations Manager to lead initiatives aimed at enhancing customer experience and streamlining operational processes within the Care+ team. This onsite role involves problem-solving and strong communication skills. The...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Lead: Escalations & Incident Resolution. Be the first to apply!
- customer success team lead Plano, TX
- customer success coordinator Plano, TX
- customer service team lead Plano, TX
- customer experience lead Plano, TX
- customer service team manager Plano, TX
- customer success lead Plano, TX
- customer experience team leader Plano, TX
- customer service coordinator Plano, TX
- care team leader Plano, TX
- home health care coordinator Plano, TX

