Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a wholesale distribution team in Lexington-Fayette, Kentucky on a Contract to permanent basis. This position is ideal for someone who can balance strong customer service with a confident, detail-oriented approach to recovering outstanding payments from commercial accounts. The right candidate will be comfortable communicating with business customers, resolving account issues, and supporting healthy cash flow through timely follow-up and accurate documentation.

Responsibilities:
• Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and other effective outreach methods.
• Build productive relationships with customers while addressing past-due invoices and encouraging timely payment resolution.
• Review account activity, identify payment concerns, and work with clients to clarify billing questions or disputes.
• Maintain detailed records of collection efforts, customer conversations, and payment commitments in internal systems.
• Coordinate with internal teams such as sales, customer service, and accounting to resolve account discrepancies efficiently.
• Apply sound judgment when escalating delinquent accounts and recommend next steps based on payment history and risk.
• Monitor aging reports and prioritize collection activity to support cash flow goals and reduce outstanding receivables.
• Provide courteous service during challenging conversations while maintaining a results-oriented approach to collections.• Prior experience in collections, with a strong preference for handling commercial accounts.
• Ability to communicate professionally with customers while maintaining firmness in payment discussions.
• Background in customer service with the confidence to manage sensitive collection conversations effectively.
• Familiarity with collection procedures, account follow-up practices, and receivables management.
• Strong attention to detail and accuracy when documenting account status, payment arrangements, and customer interactions.
• Ability to stay organized, manage multiple accounts, and meet follow-up deadlines in a fast-paced environment.
• Proficiency with standard business systems and tools used for collections tracking and account documentation.