Customer Service Representative

Substitute Customer Service Assistant

At Tulsa City-County Library, we do more than provide access to books—we connect people to opportunity. Every day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

Looking for flexibility? Love the idea of working where the vision is to inspire, promote learning and create connections that strengthen our communities? Apply for the Tulsa City-County Library Substitute Customer Assistant position! With 24 locations all across Tulsa County, you can find hours and locations at your convenience - set your own schedule!

We value exceptional customer service skills, lifelong learning and curiosity and open access to all.

Location

Central Library, Martin Regional Library, Rudisill Regional Library, and Bronson Brookside Library

Salary

$13.00/hr.

Schedule

Flexible, as-needed scheduling with highest demand during evenings and weekends.

Essential Functions

• Checks Ready Sub program for available shifts on a regular basis:
• High School Diploma/GED required / Some college level coursework preferred;
• 1-3 years' customer service experience a plus;
• Ability to meet the following expectations:
• Work primarily at Central, Martin, Rudisill, and Bronson Brookside Libraries, as well as shifts throughout the system;
• Work a flexible schedule that may include evenings and weekends;
• Work a minimum of 8 hours/maximum of 39 hours per pay period (exceptions require 30-day notice and approval; unapproved gaps of more than 30 work days may result in separation)

What It's Like to Work at Tulsa City-County Library

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical and Environmental Conditions

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.