ServiceNow Process Analyst

Staffxpert LLC

Location: Remote

Duration: 9 months Role Overview

STAFFXPERT is looking for a Senior ServiceNow Process Analyst with strong ServiceNow implementation and business process experience. The candidate will work closely with business stakeholders and technical teams to analyze, improve, and translate business processes into effective ServiceNow solutions.

Key Requirements

14+ years of overall IT experience
Strong hands-on ServiceNow experience
At least 2 full-cycle ServiceNow implementations
Strong understanding of business process analysis and workflow optimization
Experience gathering and translating business requirements into:
- Epics
- User Stories
- Acceptance Criteria
- Backlog Items
Experience working with Product Backlogs , prioritization, and business value/ROI
Strong stakeholder management and communication skills
Experience with process mapping, requirements gathering, and solution validation
Ability to work closely with ServiceNow technical/development teams
Knowledge of ServiceNow configuration best practices , with preference for configuration over customization
Experience facilitating business/stakeholder workshops
Strong documentation and process improvement skills

Responsibilities

Partner with business leaders and process owners to identify and improve processes.
Analyze and design workflows aligned with business objectives.
Translate business needs into clear requirements and user stories.
Prioritize product backlogs based on business value.
Work with technical teams to ensure ServiceNow solutions meet business requirements.
Support requirements gathering, testing, QA, and solution validation.
Facilitate stakeholder meetings and workshops.
Maintain business process and requirements documentation.

Ideal Candidate

A ServiceNow Business Process / Process Analyst who has worked on multiple end-to-end ServiceNow implementations and can effectively bridge the gap between business stakeholders and technical teams .

Must Have: ServiceNow + 2 full-cycle implementations + Business Process/Workflow Analysis + Requirements/User Stories + Stakeholder Management.

Apply

Vacancy posted 1 day ago

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