Business Process Analyst

Business Process Analyst 2

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program, and hands-on training.

You'll join a small, collaborative team whose members actively support one another. Training will combine live Microsoft Teams sessions, screen sharing, hands-on practice, and peer support, with the approach adapted to how you learn best.

The Business Process Analyst 2 sets up and manages client accounts and customer master data across billing and revenue recognition systems, ensuring services and rates are configured accurately according to contract terms. This role supports new billing implementations, modifications to existing customers and contracts, accurate invoicing, and the company's broader Order-to-Cash processes.

You'll interpret contracts, analyze data, manage rate updates such as CPI increases, and collaborate across teams to resolve requirements and complete customer implementations. This is a remote role with flexible regular business hours and up to 10% travel if business needs require it.

What you'll do:

• Configure and onboard customers in billing systems accurately and on time.
• Review and interpret customer contracts to determine billing requirements, services, and rates.
• Analyze CPI increases and update customer rates accordingly.
• Help ensure customers are not overbilled, underbilled, or missing contracted services.
• Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations.
• Manage multiple customer implementations and shifting priorities at the same time.
• Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners.
• Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements.
• Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems.
• Perform or assist with billing processes and payment reconciliation across product offerings and transaction types.
• Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances.
• Participate in or lead client-facing calls with a professional, solutions-oriented approach.
• Partner with IT on the migration of billing processes to a new proprietary cloud billing system.
• Support ad hoc projects across enterprise-wide Order-to-Cash functions.
• Take ownership of assigned work while escalating questions or roadblocks when support is needed.

What success looks like:

Within your first three to six months, you will:

• Become comfortable working in Salesforce, NetSuite, ECB, and the team's other core systems.
• Build an understanding of customer contracts and how their terms translate into billing configurations.
• Contribute confidently in cross-functional meetings and know how to find the information needed to move work forward.
• Manage customer implementations and rate updates with increasing independence and accuracy.

Qualifications:

• Bachelor's degree preferred.
• 5 years of experience in data analysis, billing, and/or accounts receivable.
• Experience working with billing processes, financial data, healthcare data, or other data-intensive environments.
• Advanced Microsoft Excel skills.
• Experience with Power Query, Salesforce, NetSuite, and SQL is a plus.
• Ability to read and interpret contracts and translate requirements into accurate system configurations.
• Excellent critical and strategic thinking skills, including the ability to evaluate multiple components of an issue, reconcile different datasets, identify trends, and reach sound conclusions.
• Excellent verbal and written communication skills, with the ability to present and explain complex information clearly.
• Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects.
• Ability to work independently and collaboratively as part of a team.
• Ability to own processes, identify opportunities, and drive improvements.

Benefits:

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $52,700 - $75,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.