FOH Manager

$80k - $100k

TT UKoffer

About the job FOH Manager

Position: FOH Manager (Front of House Manager)
Location: San Diego, CA - Westfield UTC
Address: 4301 La Jolla Village Dr., Suite 2040, San Diego, CA

Job Summary

The FOH Manager is responsible for leading and optimizing the entire guest dining experience-from greeting to payment-ensuring consistent, high-quality service aligned with brand standards. This role requires strong floor leadership, team development capabilities, and close collaboration with kitchen and management teams to drive guest satisfaction and operational efficiency.

Key Responsibilities

Service Excellence & Operations

Oversee daily FOH operations, ensuring service flow, ordering, and payment processes meet brand standards
Inspect dining areas to maintain cleanliness, table setup, and equipment readiness
Optimize staffing levels to reduce wait times and maximize table turnover

Team Leadership & Training

Lead FOH recruiting, onboarding, scheduling, and performance evaluations
Conduct ongoing training in service etiquette, guest interaction, and conflict resolution
Motivate team members through hands-on leadership and accountability

Guest Relations

Engage with guests proactively and resolve concerns in a timely, professional manner
Handle guest complaints and monitor online reviews (Yelp, Google, etc.) for service improvement
Deliver elevated, personalized service for VIP and special guests

Operational Support

Partner with the Executive Chef to ensure smooth order flow and timely food delivery
Assist with FOH inventory control and supply ordering
Support the General Manager with sales and labor analysis to improve scheduling efficiency
Perform other duties as assigned by management

Qualifications

Minimum 1 year of experience as a FOH Manager in a chain restaurant environment
Strong experience in team management, training, and staff development
Knowledge of U.S. restaurant regulations, food safety, and labor laws
Excellent communication and interpersonal skills
Fluent in English; Mandarin preferred
Proficient with POS systems and Microsoft Office
High school diploma or above; hospitality background preferred

Compensation & Benefits

Annual base salary: $80,000 - $100,000
Annual performance incentive eligibility
Medical insurance for eligible full-time employees
Free meals during shifts and employee discounts
Career growth and leadership development opportunities

Apply

Vacancy posted 1 day ago

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