Support Services Automation Engineer

Support Services Automation Engineer We are looking for an engineer to join the Support Services Automation team within the broader User Experience group. This role is responsible for building and supporting automation, integrations, and operational solutions across IGA, ITSM, and related enterprise platforms. The right candidate brings strong development skills, experience with SaaS applications, the ability to learn quickly, and a passion for improving processes and scaling enterprise systems in a fast-moving environment. What You’ll Do Design, build, and maintain automation solutions across provisioning, access management, service workflows, identity lifecycle, and operational processes. Develop and support integrations between enterprise platforms, cloud-based SaaS applications, internal systems, and external vendor solutions Configure, troubleshoot, and improve workflows, provisioning logic, connected systems, and platform integrations Build dashboards, analytics, monitoring, logging, and reporting solutions to improve visibility, reliability, and proactive issue resolution Participate in solution design, technical reviews, diagramming, and implementation planning Translate requirements into clear solution designs, technical documentation, and implementation details. Partner with business units, IT teams, vendors, and stakeholders to gather requirements, perform data mapping, and deliver scalable solutions Contribute to backlog planning, story development, and delivery using Jira and Agile methodologies Communicate technical concepts clearly to both technical and non-technical stakeholders What You’ll Need 5+ years of experience in software engineering, application development, automation, or enterprise platform support. Experience with cloud-based SaaS applications, enterprise systems, and integrations Hands-on experience with REST APIs, JSON, XML, SQL, PowerShell, Postman, or similar tools and technologies Experience with monitoring, observability, logging, dashboards, analytics, and troubleshooting Experience with requirements gathering, technical documentation, diagramming, and code management practices Familiarity with Agile delivery models and Jira or similar work management tools. Experience using AI-assisted coding tools to improve development speed, code quality, troubleshooting, or documentation. Strong problem-solving, communication, collaboration, and the ability to adapt quickly to changing priorities. Must be able to work on-site from the Costa Mesa office Preferred Qualifications Experience with IGA capabilities such as identity lifecycle management, provisioning, access requests, access controls, governance workflows, certifications, and JML (Joiner, Mover, Leaver) processes Familiarity with Saviynt, SailPoint, or similar IGA platforms Experience with ITSM platforms, service management workflows, or operational platform support Experience with directory services, cloud identity platforms, or enterprise support tools #LI-LD1 The starting pay range for this position is: $106,900.00 - $142,200.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.